REDRESSAL OF COMPLAINTS
Dear Customer,
We at Punjab National Bank are committed to serve you to your satisfaction
and make your experience of patronizing PNB an enjoyable one. However,
should you feel that any of our services are not up to the mark and wish
to lodge your complaint, we welcome it. Our endeavor shall be to convert
your complaint into a Compliment.
• The matter may be brought to the notice of the concerned Manager
for its immediate redressal. Kindly obtain the complaint form from the
branch and submit it against acknowledgement OR Click here.
• A system of Chief Host has been introduced at every Circle Head’s
Office. A complaint may be conveyed to the Chief Host on telephone, who
will get the same redressed. If the complaint is not redressed within
7 days of lodging, the matter can be taken up with the concerned Circle
Head, under whose administrative control the branch falls.
The Name of the Chief Host, telephone, Mobile, Fax No. & E-mail addresses
of all the Circle Offices of our Bank are given for your convenience along
with the Districts covered by respective Circle Office. Please Click here
for the details.
• On 15th of every month (next day in case of holiday), customer
can meet the Branch Manager/Higher Authorities in their office without
prior appointment.
• Alternatively, a Complaint can also be reported to our Customer
Relationship Centre on toll free number 1800 180 2222, accessible 24 hours
from MTNL/BSNL fixed phones throughout India OR 0124-2340000-a paid number,
which is accessible from fixed as well as mobiles of any telecom operator.
• If the complainant still feels unsatisfied with the Branch/Circle
Office, he can address his complaint to the Bank’s Nodal Officer
designated to deal with customer’ complaint/grievance giving full
details of the case to :
Mr.N.C.Jain ,
General Manager, Punjab National Bank, (Customer Care Centre),
Head Office, 5, Sansad Marg, New Delhi-110001. Telephone No: + 91-11-2371
6185
Fax: + 91-11-2376 6211
E-Mail: complaint@pnb.co.in
• After exhausting above machinery/channels, if the customer is
not satisfied, he may write to
Chairman and Managing Director
Punjab National Bank.
Head Office,
7, Bhikhaiji Cama Place,
New Delhi- 110066
Fax: 91-11-26196176
• We shall endeavor to resolve your complaint/grievance at the earliest.
However, if the same is not resolved to your satisfaction within one month
from the date of receipt of the complaint, you are free to take recourse
to any of the following:-
a)Directorate of Public Grievances, Govt. of India, Cabinet Secretariat,
Sansad Marg, New Delhi.
b)The Banking Ombudsman located in State Capitals under RBI Ombudsman
Scheme 1995,
relaunched as Banking Ombudsman Scheme 2006. Presently, Banking Ombudsman
is located at 15 Stations. For addresses and area of operation of Banking
Ombudsman please Click ‘Know Us’ at the bottom of our homepage
from where you will get ‘Our Commitments’ followed by ‘Banking
Ombudsman Scheme’.
c) The District Consumer Forum under Consumer Protection Act. 1985.
Anonymous complaints will not be entertained.
In case any customer has a complaint regarding implementation of the Citizens’
Charter, the Nodal Officer could be approached at the following address:-
Shri K.L.Jagga
Asstt. General Manager,
Punjab National Bank,
(Customer Care Center),
Operations, Payments & Settlement Division, Head Office, 5, Sansad
Marg, New Delhi-110001.
Telephone No.-91-11-23714562
Fax: 91-11-23766211
E-Mail: complaint@pnb.co.in