To act fairly and reasonably in all dealings with the customers in matters of
- Providing minimum banking facility of receipt and payment of cash/ cheques at the banks' counters. Basic banking services are provided in the no-frill accounts.
- Meet the commitments and standards in the Charter for the products and services offered and in the procedure and practices followed.
- Ensuring that products and services meet relevant laws and regulations in letter and spirit.
- Ensuring dealings with the customers rest on ethical principles of integrity and transparency.
- Operating a secure and reliable banking and payment system.
- To deal quickly and sympathetically with customer grievances arising due to errors, delays in handling of customer related issues or on account of problems arising due to technological failure.
Services :
Remittance facility to the customers by transfer through RTGS/NEFT/EFT/ Issuance of Demand Drafts, Banker's cheques, etc.
- Payment services with regard to pension.
- Collection of cheques,
- Safe custody services, safe deposit locker facility
- Banking services related to Government transactions.
- Indian currency notes exchange facility.
- Settlement of claim cases in deceased accounts.
- Internet Banking Services