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FAQs

Personal

  • Who is eligible to apply for Commercial Loan?

Individuals: Self-employed professionals and proprietors.
Businesses: Partnership firms, Private limited corporations, public limited companies, and Limited Liability Partnerships (LLPs), Society, HUF, Trust

  • What Documents need to be submitted for a commercial loan? List of standardized documents prescribed for a commercial loan are as under:

Common Documents:

  • Duly filled loan application form
  • Proof of Identity: Aadhaar Card / Voter’s ID Card / Passport / Driving License / PAN Card / Signature identification from present bankers of proprietor, partner of director (if a company)
  • Proof of residence: Aadhaar Card / Recent telephone bills, electricity bill, property tax receipt /Passport / voter’s ID Card of Proprietor, partner of Director (if a company)
  • Proof of business Address
  • Memorandum and Articles of Association of the Company / Partnership Deed of partnership firms, etc.
  • Assets and liabilities statement of promoters and guarantors along with latest income tax returns.
  • Legal Entity Identifier registration.
Additional documents based on activity undertaken:
  • SSI / MSME registration / Udyog AADHAAR Memorandum, if applicable.
  • Projected balance sheets for the next two years in case of working capital limits and for the period of the loan in case of term loan.
  • Last three years audited balance sheets of Firm, Company, etc.
  • Copies of lease deeds/ title deeds of all the properties being offered as primary and collateral securities
  • Certificate of incorporation from RoC in case of company (CIN No. and DIN no. of directors)
  • Bank Account details wherever applicable (with details of outstanding in case of existing loans / limits)
  • GSTN No. & GST return, if applicable.

  • Does PNB provide any checklist of documents required?

Our Bank is a member of BCSBI (Banking Code of Conduct and Standards Board of India) and thereby we commit that:
We will provide you with a checklist of the documents to be submitted (compliant with legal and regulatory requirements) along with the loan application form to enable you to submit the application complete in all respects. If required, we will assist you in filling up your loan application form.

  • Does PNB provide any acknowledgement for loan application?

As per the bank’s fair practices code, our Bank provides an acknowledgement of loan application.
Our Bank’s fair practice code for borrower can be accessed through the following link:https://www.pnbindia.in/For-Borrowers.html
Similarly, Bank’s BCSBI code can be accessed through the following link:https://www.pnbindia.in/document/CODE_OF_BANKS_COMMITMENT_TO_CUSTOMERS_ADOPTED_BY_PNB.pdf

  • What is the time frame for sanctioning Commercial Loans?

The timelines for conveying credit decisions have been mandated as per RBI’s Master Direction on Master Direction - Lending to Micro, Small & Medium Enterprises (MSME) Sector. The timelines are available as per following table:

Credit Limit Time limit not exceeding
Up to Rs.25 lakh 14 working days
Above Rs.25 lakh 6 Weeks
The above timeline is also available on following link:https://www.pnbindia.in/downloadprocess.aspx?fid=Sfyinl059Ok0U7A9BVt2Bg==Also, our Bank has initiated many digital solutions like Pre-Approved Business Loan ,OD against FD PM Svanidhi, E-GST Express, GST Sahay ,E Mudra through PNB One application etc.
Further, our Bank has also entered a tie-up arrangement with Online PSB Loans Limited wherein through the web portal https://www.psbloansin59minutes.com/, a borrower can get Digital Approval in just 59 minutes from anywhere at any time. Post Digital Approval, the time taken for loan disbursement depends on the information and documentation provided by the borrower on the portal and banks. The more accurate the data, the sooner the loan gets disbursed.

  • Are there any specific loan products designed by PNB for MSMEs and Startups?

Bank has designed many customized products targeting specific needs of MSME sector. Bank has MSME products such as PNB SANJEEVANI, PNB GST EXPRESS, MSME PRIME PLUS etc. The details of the same can be accessed through https://www.pnbindia.in/SMEBanking.html. Apart from these schemes, loans are being sanctioned to MSMEs through Pradhan Mantri Mudra Yojana also the details of which can be accessed through https://instaloans.pnbindia.in/mudra-loan/verify-customer#! Further, the Bank has a dedicated policy for financing startups. Bank has designed a loan product, Finance to Startups specifically targeted towards startup financing. Bank has also been proactive in financing emerging areas.

  • Is it mandatory to provide Collateral security to avail a loan from PNB?

Collateral Security is not required to avail MSME loan upto Rs.10.00 lakhs. Bank extends collateral free loan upto a limit of Rs.500 lakhs by availing credit guarantee for CGTSME under CGS-I in eligible cases, if found viable.

  • Is there any remedy in case the Bank resorts to delay/ rejection of loan proposal?

Our Bank has a customer grievance redressal Policy covering all the branches and offices in India. In case of undue delay or arbitrary rejection of the loan a complaint can be registered through the same. Bank has appointed a Principal Nodal Officer in the rank of General Manager at Head Office level who is responsible for the implementation and monitoring of grievances redressal for customers in the bank. Aggrieved customers can write directly to the Principal Nodal Officer regarding their grievances at the following address: The Principal Nodal Officer, Punjab National Bank, Customer Care Centre, Sector 32, Gurugram, Haryana – 122 001. Email: care@pnb.co.in. If there is a case of non-redressal, a complaint can be escalated to Internal Ombudsman. A complaint can also be lodged with RBI Ombudsman. Customer Grievance Redressal Policy can be accessed through the following link: https://www.pnbindia.in/downloadprocess.aspx?fid=CeovOOxRFDcDY6pjRj9Ccg==

Sr. No. Questions Reply
1. What are the measures being taken by PNB to promote Gender Diversity? Bank’s Policy on Gender Diversity at Workplace is framed with the objective of developing an effective diversity dashboard, ensuring top leadership involvement, and promote diversity and inclusion initiatives across the organization. The implementation of initiatives enumerated in the policy encourages women employees of the Bank to pursue career progression, increase their representation in different cadres and create pathways for them to take on leadership position. A combination of training, support, mentorship and a supportive organization culture helps foster an inclusive environment where women can thrive and succeed.
2. What are the measures being taken by PNB to promote sustainability? Punjab National Bank (PNB) promotes sustainability through targeted financing and robust frameworks that support green, social, and sustainability-linked projects.
To align with the Reserve Bank of India`s guidelines on green deposits, PNB has introduced a detailed Financing Framework that channels funds toward eco-friendly initiatives, including renewable energy, energy efficiency, pollution control, clean transportation, and sustainable water management.
The framework categorizes projects into three financing types:
  • Green Financing for environmental projects such as renewable energy sources, green buildings, and biodiversity conservation.
  • Social Financing focuses on social benefits like affordable housing, access to essential services, and job creation for vulnerable groups.
  • Sustainability-linked Financing, which commits borrowers to meet specific environmental or social targets, like reducing greenhouse gas emissions or enhancing diversity in workplaces.
PNB has also implemented a new tracking system, PNB TRAC, which uses identifiers for green, social, and sustainability-linked loans to ensure precise monitoring and reporting. The bank further collects data on borrowers` greenhouse gas emissions, enhancing its ability to measure and report the environmental impact of funded projects.
PNB also emphasizes capacity building by offering employees training in climate risk management and sustainable finance practices, strengthening the bank’s commitment to sustainability across all levels.
Moreover, Bank has been publishing Business Responsibility & Sustainability Report annually and the same can be accessed through following link:
https://www.pnbindia.in/downloadprocess.aspx?fid=GogLaYL1+eZl9sGtY68e+Q== These measures solidify PNB`s role in advancing India’s sustainable development goals by financing projects that support environmental protection, social inclusion, and long-term resilience.
3. Does the Bank have a dedicated policy to promote Gender Diversity at Workplace? Yes
4. Does the Bank have provisions to support women employees in their career progression? Yes, Preference is given for posting after promotion and no debarment from participating in subsequent years promotion process, on refusal of promotion to pregnant women employees as well new mothers who have child of less than 2 years of age.
5. Does the Bank have provisions to support women employees in their placement/posting? Yes, 3-time option is given to women employees to get transferred to a place where their spouse is working (if the spouse is not working in PNB) and Transfers on compassionate grounds is considered for employee whose spouse is working in Armed Forces irrespective of number of such requests.
6. Does the Bank have a dedicated mentorship program for women employees? Yes, Bank has a Mentorship program that pair senior-level women with aspiring women leaders.
7. Does the Bank have a tracking mechanism for measuring diversity related improvements? Yes, Bank has a Diversity Dashboard for all the Zonal Heads and Circle Heads/Vertical Heads for tracking diversity improvements.
8. Does the Bank provide Creche facility? Bank has Creches at Head Office Dwarka and Gurgaon and Bank is in the process of opening more Creches in the current financial year.
9. Does the Bank conduct survey to ascertain the reasons for disparity in gender representation in the organization? Yes
10. Does the Bank have mechanisms to address complaints related to sexual harassment or any other kind of complaints? Internal Complaint Committee has been set up to look into the sexual harassment complaints at Circle Offices/ Zonal Offices and Head Office. Further, PNB SAMADHAAN” is a formal platform for redressal of various grievances/ problems faced by the employees of the Bank is available and a functionality has been provided in HRMS for all the employees to enable them to lodge their grievances/ complaints online through HRMS.

Give a missed call from registered Mobile Number to following numbers and get the Account Balance through SMS:
PNB: Toll free number 1800 180 2223 and tolled number 0120-2303090

Sr. No. Questions Reply
1. Who are eligible for Housing Loan? All individuals or Joint Owners are eligible for Housing Loan
2. What is the time taken to Sanction Housing Loan? 5 to 7 days after submission of all the necessary documents.
3. What is the Maximum amount of Loan? It is a need based loan.
4. What is the maximum tenure of Loan? Maximum Tenure of loan is 30 years or upto age of 70 years
5. What is the margin requirement? For loan up to Rs. 30 lakh – 15% / 20%
Loan above Rs. 30 lakh up to Rs. 75 lakh- 20%
Loan above Rs. 75 lakh – 25%
6. What is the Rate of Interest for Housing Loan? Click here
7. What are the documents required for Housing Loan? Valid KYC documents i.e Voter ID, Aadhar Card, PAN Card, or any other valid ID/Address Proof.
Income proof i.e last three year ITR, Latest Salary Slip in case of salaried person.
The detailed check list can be provided at specific request from the applicant at his/her email ID.
8. What is the criteria for CIC Score for Housing Loan? No minimum Credit Information Company (CIC) score is prescribed, However, If CIC score is good then bank will offer better rate of interest.
9. What is the Service charges/ Processing Fee? Click here
10. What is the Pre-payment charges of Housing Loan? There is no pre-payment charges of Retail Loans under floating rate option.
11. Who will do the Valuation & Legal Opinion? The valuation of the property will be done by the approved valuer of the bank.
Legal opinion of the property is to be obtained by the Bank approved advocate.
12. Whether Joint Borrowers are eligible for Housing Loan and who can become the Joint borrower? Joint borrowers are also eligible. Joint borrower can be joint owner or Close relatives.
13. Whether I can avail Housing Loan from Delhi for purchase of Property at Mumbai? Housing Loan can be availed from the Present place of residence irrespective of place of property.
14. Whether Housing Loan can be sanctioned in un-approved colonies. Housing Loan is sanctioned for construction of approved house building plan or for purchase of house whose construction is duly approved by the competent authority. (It varies from State to State).
15. What is the EMI? EMI Table can be referred
16 Whether takeover from other bank/NBFC is permitted. Takeover from other Bank/NBFC is permitted.
17. Whether loan for Under-Construction flat is available. Loan for under construction flat of banks approved builder/project is available. List of approved project is available in our corporate website.
Sr. No. Questions Reply
1. Who are eligible for Car Loan? All individuals or Joint borrowers. Business Concern.
2. What is the time taken to Sanction Housing Loan? Within 3 days after submission of all the necessary documents.
3. What is the Maximum amount of Loan? For individual it is Maximum Rs. 100.00 lakh. For Business Concern – Need Based
4. What is the maximum tenure of Loan? Maximum Tenure of loan is 7 years or upto age of 70 years in case of Salaried person and 65 years for other than salaried.
No age limit for loan to business concern.
5. What is the margin requirement? For purchase of New Car – 15% of on-road price and 10% of on-road price in case of tie-up with car manufacturer/dealer.
For old vehicle – 25% of on-road price.
6. What is the Rate of Interest for Housing Loan? Click here
7. What are the documents required for Housing Loan? Valid KYC documents i.e Voter ID, Aadhar Card, PAN Card, or any other valid ID/Address Proof.
Income proof i.e last three year ITR, Latest Salary Slip in case of salaried person.
The detailed check list can be provided at specific request from the applicant at his/her email ID.
8. What is the criteria for CIC Score for Housing Loan? No minimum Credit Information Company (CIC) score is prescribed, However, If CIC score is good then bank will offer better rate of interest.
9. What is the Service charges/ Processing Fee? Click here
10. What is the Pre-payment charges of Housing Loan? There is no pre-payment charges of Retail Loans under floating rate option.
11. What is the EMI? EMI Table can be referred
12. Whether takeover from other bank/NBFC is permitted. Takeover from other Bank/NBFC is permitted.
13. Whether Guarantee is mandatory? Guarantee acceptable to the Bank in case of Gross Monthly salary/pension/income is less than Rs. 50000/-
Or
No guarantee required for permanent employees of Central Govt./ State Govt./ PSBs/MNCs/ Listed companies of BSE or NSE whose shares are actively traded and quoted above par irrespective of income
14. Whether reimbursement in case of Car purchased from own sources. Reimbursement is permitted if Car is purchased from own sources and invoice is not more than 3 month old.
15. For more details please visit following links:
Scheme For Financing Purchase Of Car By Public: Click here
PNB Pride Car Loan For Government Employees: Click here
Sr. No. Questions Reply
1. Who are eligible borrowers under the scheme PNB Matritva? All confirmed/ permanent female employees of central/ State Govt./ PSUs and of all reputed companies/Institutions including Schools, Colleges, Universities, autonomous bodies, Hospitals/Nursing Homes having Minimum Income/ Salary- Above Rs. 25000/- per month with minimum 2-year service including service with the previous employer(s), if any and drawing salary through accounts maintained with our Branches. Working Women can avail Personal Loan under this variant, maximum upto 2 times only.
2. What are the purpose for which loan under the scheme PNB Matritva be availed by a woman borrower? Financial assistance under this scheme is extended to women for hospital expenses, incurred and to be incurred at the time of childbirth and maternity care after childbirth.
3. What is the period during/after pregnancy, when woman applicant can avail the personal loan under PNB Matritva scheme? Eligible applicant can get the sanction of the proposed variant of personal loan before 2 month of expected delivery date and upto 3 month of childbirth.
4. What are the documents required to confirm the purpose for which loan is required under the scheme? The personal loan under proposed PNB Matritva scheme can be sanctioned on the basis of self-declaration submitted by applicant confirming the pregnancy/childbirth.
5. What is the minimum and maximum amount of loan available under this scheme? The minimum loan amount under this scheme is Rs. 25,000.00 and the maximum loan amount is Rs. 3,00,000.00 (Subject to the repaying capacity of borrower).
6. What is the rate of interest charged under this variant? The rate of interest will be RLLR+BSP+2.15 % Irrespective of CIC score
7. What is the repayment period of the loan? Is any moratorium period available? The entire loan (principal & interest) shall be repaid within remaining period of service or in maximum 72 (Seventy-two) equated monthly instalments (EMIs) to start from next month from the date of disbursement. No Moratorium is granted under the scheme.
8. Are there any charges applicable for the loan? The Upfront Fee and Documentation Charges are NIL in the loan.
9. What will be the nature of loan? Term loan
Sr. No. Questions Reply
1. Who can apply for the loan? Any Indian National is eligible for education loan.
2. Who can be co-obligant ? The parents, grandparents, spouse, parents-in-law can be co-obligant.
3. What is the maximum amount of loan? Need based, subject to repaying capacity (T&C).
4. What is the margin? Up to Rs. 4 lakhs - NIL
Above Rs. 4 lakhs - 5%
Scholarship/ assistantship be included in margin.
Margin may be brought-in on year-to-year basis as and when disbursements are made on a pro-rata basis.
5. What security is required? i) Upto Rs. 7.50 lakhs:
• No tangible Security and /or 3rd party guarantee be obtained.
• Parent(s)/guardian be made joint borrower (s).
ii) Above Rs.7.50 lakhs:
• Tangible collateral security of suitable value acceptable to bank.
• Parent(s)/guardian be made joint borrower(s).
iii) Assignment of future income of the student for payment of installments to be taken in all the cases.)
6. Whether higher than the amount mentioned above can be sanctioned? Need based finance subject to repaying capacity of the student/ parents with margin may be considered on individual merits.
7. Whether additional loan for the same course can be given? Requirement of additional Education loan for the same course for which loan has already been sanctioned may be considered on merits as a part of the original project.
8. What is the repayment holiday / moratorium period? Course period + 1 year.
9. Is there any concession in interest? Yes, 1% interest concession in the account is available if the interest is serviced during the study period when repayment holiday is specified for interest / repayment under the scheme. The rate of interest applicable at any time shall not be below RLLR of the Bank after providing concession in rate of interest.
10. What is the periodicity of charging of interest? Simple interest at monthly rests is charged during the repayment holiday /moratorium period whereas from the due date of repayment, interest is compounded on monthly basis.
11. Do you levy any penalty for default under the scheme? There is no penalty for loans upto Rs. 25000/-. However, in case of default, penal interest @ 2% is charged on the outstanding amount.
12. What are the important documents that I need to provide? The following documents are required to be furnished:
Loan application on Bank`s format.
Passport size photograph.
Proof of Address.
Proof of Age.
Proof of having secured pass marks in last qualifying examination.
Letter of admission in professional, technical or vocational courses.
Prospectus of the course wherein charges like Admission Fee, Examination Fee, Hostel Charges etc. are mentioned.
Details of Assets & Liabilities of parents/co-obligants/guarantors.
In case loan is to be collaterally secured by mortgage of IP, copy of Title Deed, Valuation Certificate and Non-encumbrance Certificate from approved Lawyer of the Bank to be obtained at the cost of the borrower.
Copy of PAN/ Aadhar of student borrower.
A declaration/an affidavit confirming that no loans are availed from other banks.
Any other document/information, depending upon the case and purpose of the loan.
13. Are there any charges or processing fee? Click here
14. Are there any documentation charges? Click here
15. Since there is a moratorium period, how will my repayments be determined? The outstanding interest for the moratorium period will be added to the loan amount at the time of commencement of the repayment. The EMI will be determined on this amount at the time the repayment is to commence.
16. Where can I avail of Educational Loan? Loan application is to be submitted online through www.vidyalakshmi.co.in Portal.
17. Interest under PNB SARASWATI scheme? Click here
Sr. No. Questions Reply
1. Who can apply for the loan? Any Indian National who has obtained admission in premium institute as per list is eligible for education loan.
2. Who can be co-obligant ? The parents, grandparents, spouse, parents-in-law can be co-obligant.
3. What is the maximum amount of loan? Need based, subject to repaying capacity (T&C).
i) As per Annexure
ii) As per Annexure
4. What is the margin? As per institutes- as per Annexure
Scholarship/ assistantship be included in margin.
Margin may be brought-in on year-to-year basis as and when disbursements are made on a pro-rata basis.
5. What security is required? Parent(s)/ guardian be made joint borrower (s).
No collateral security to for the amount up to the maximum loan amount as per List of Institutes.
Assignment of future income of the student for payment of installments to be taken in all the cases.)
6. Whether higher than the amount mentioned above can be sanctioned? Need based finance subject to repaying capacity of the student/ parents with margin may be considered on individual merits.
7. Whether additional loan for the same course can be given? Requirement of additional Education loan for the same course for which loan has already been sanctioned may be considered on merits as a part of the original project.
8. Whether additional loan for further studies is available? Top up loans to students pursuing further studies within the overall eligibility limit, subject to taking required security may be considered on merits.
9. For how long a period can I get the loan? The loan is granted for the full term of the course and repayment is permitted within 15 years after repayment holiday/moratorium.
10. What is the repayment holiday / moratorium period? Course period + 1 year.
11. Is there any concession in interest? Yes, 1% interest concession in the account is available if the interest is serviced during the study period when repayment holiday is specified for interest / repayment under the scheme. The rate of interest applicable at any time shall not be below Base rate/MCLR of the Bank after providing concession in rate of interest.
12. What is the periodicity of charging of interest? Simple interest at monthly rests is charged during the repayment holiday /moratorium period whereas from the due date of repayment, interest is compounded on monthly basis.
13. Do you levy any penalty for default under the scheme? There is no penalty for loans upto Rs. 25000/-. However, in case of default, penal interest @ 2% is charged on the outstanding amount.
14. What are the important documents that I need to provide? The following documents are required to be furnished:
Loan application on Bank`s format.
Passport size photograph.
Proof of Address.
Proof of Age.
Proof of having secured pass marks in last qualifying examination.
Letter of admission in professional, technical or vocational courses.
Prospectus of the course wherein charges like Admission Fee, Examination Fee, Hostel Charges etc. are mentioned.
Details of Assets & Liabilities of parents/co-obligants/guarantors.
In case loan is to be collaterally secured by mortgage of IP, copy of Title Deed, Valuation Certificate and Non-encumbrance Certificate from approved Lawyer of the Bank to be obtained at the cost of the borrower.
Copy of PAN/ Aadhar of student borrower.
A declaration/an affidavit confirming that no loans are availed from other banks.
Any other document/information, depending upon the case and purpose of the loan.
15. Are there any charges or processing fee? Click here
16. Are there any documentation charges? Click here
17. Since there is a moratorium period, how will my repayments be determined? The outstanding interest for the moratorium period will be added to the loan amount at the time of commencement of the repayment. The EMI will be determined on this amount at the time the repayment is to commence.
18. Where can I avail of Educational Loan? Loan application is to be submitted online through www.vidyalakshmi.co.in Portal.
19. What is the ROI? Click here
Sr. No. Questions Reply
1. Who can apply for the loan? Any Indian National is eligible for education loan for pursuing Higher Education in abroad.
2. Who can be co-obligant ? The parents, grandparents, spouse, parents-in-law can be co-obligant.
3. What is the maximum amount of loan? Need based
4. What is the margin? Up to Rs. 4 lakhs - NIL
Above Rs. 4 lakhs - 15% Scholarship/ assistantship be included in margin.
Margin may be brought-in on year-to-year basis as and when disbursements are made on a pro-rata basis.
5. What security is required? i) Upto Rs. 7.50 lakhs:
• No tangible Security and /or 3rd party guarantee be obtained.
• Parent(s)/guardian be made joint borrower (s).
ii) Above Rs.7.50 lakhs:
• Tangible collateral security of suitable value acceptable to bank.
• Parent(s)/guardian be made joint borrower(s).
iii) Assignment of future income of the student for payment of installments to be taken in all the cases.)
6. Whether higher than the amount mentioned above can be sanctioned? Need based finance subject to repaying capacity of the student/ parents with margin may be considered on individual merits.
7. Whether additional loan for the same course can be given? Requirement of additional Education loan for the same course for which loan has already been sanctioned may be considered on merits as a part of the original project.
8. Whether additional loan for further studies is available? Top up loans to students pursuing further studies within the overall eligibility limit, subject to taking required security may be considered on merits.
9. For how long a period can I get the loan? The loan is granted for the full term of the course and repayment is permitted within 15 years after repayment holiday/moratorium.
10. What is the repayment holiday / moratorium period? Course period + 1 year.
11. Is there any concession in interest? Yes, 1% interest concession in the account is available if the interest is serviced during the study period when repayment holiday is specified for interest / repayment under the scheme. The rate of interest applicable at any time shall not be below Base rate/MCLR of the Bank after providing concession in rate of interest.
12. What is the periodicity of charging of interest? Simple interest at monthly rests is charged during the repayment holiday /moratorium period whereas from the due date of repayment, interest is compounded on monthly basis.
13. Do you levy any penalty for default under the scheme? There is no penalty for loans upto Rs. 25000/-. However, in case of default, penal interest @ 2% is charged on the outstanding amount.
14. What are the important documents that I need to provide? The following documents are required to be furnished:
Loan application on Bank`s format.
Passport size photograph.
Proof of Address.
Proof of Age.
Proof of having secured pass marks in last qualifying examination.
Letter of admission in professional, technical or vocational courses.
Prospectus of the course wherein charges like Admission Fee, Examination Fee, Hostel Charges etc. are mentioned.
Details of Assets & Liabilities of parents/co-obligants/guarantors.
In case loan is to be collaterally secured by mortgage of IP, copy of Title Deed, Valuation Certificate and Non-encumbrance Certificate from approved Lawyer of the Bank to be obtained at the cost of the borrower.
Copy of PAN/ Aadhar of student borrower.
A declaration/an affidavit confirming that no loans are availed from other banks.
Any other document/information, depending upon the case and purpose of the loan.
15. Are there any charges or processing fee? Processing/ upfront charges @1% with a minimum of Rs. 10000/- be recovered which shall be refunded if first disbursement has been made within 6 months from the date of sanction, in the account towards fee/other expenses sanctioned for Education loan ensuring that the student has taken admission and joined the institute.
16. Are there any documentation charges? No documentation charges.
17. Since there is a moratorium period, how will my repayments be determined? The outstanding interest for the moratorium period will be added to the loan amount at the time of commencement of the repayment. The EMI will be determined on this amount at the time the repayment is to commence.
18. Where can I avail of Educational Loan? Loan application is to be submitted online through www.vidyalakshmi.co.in Portal.
19. What is the ROI? Click here
Sr. No. Questions Reply
1. Who can apply for the loan? Any Indian National is eligible for Education Loan.
2. Who can be co-obligant ? The parents, grandparents, spouse, parents-in-law can be co-obligant.
3. What is the minimum amount of loan? Rs. 0.50 lakh
4. What is the maximum amount of loan? Rs. 1.50 lakh
5. Whether higher than the amount mentioned above can be sanctioned? No.
6. Whether additional loan for the same course can be given? Requirement of additional Education loan for the same course for which loan has already been sanctioned may be considered on merits as a part of the original project within the maximum loan amount limit of Rs. 1.50 lakh.
7. Whether additional loan for further skill development courses is available? Top up loans to students pursuing further skill development courses within the overall eligibility limit, may be considered on merits.
8. For how long a period can I get the loan? The loan is granted for the full term of the course and repayment is permitted within 3 to 7 years after repayment holiday/ moratorium, depending on the quantum of loan sanctioned.
Loans upto Rs. 50,000 - Upto 3 years
Loans between Rs. 50,000 to Rs 1 lakh - Upto 5 years
Loans above Rs. 1 lakh - Upto 7 years
9. What is the repayment holiday / moratorium period ? For course of duration upto 1 year – 6 months from the course completion. For course of duration above 1 year – 12 months from the course completion.
10. Is there any concession in interest for Female Beneficiary? Yes, 0.50% interest concession in the account is available. The rate of interest applicable at any time shall not be below Base rate/ MCLR/ RLLR of the Bank after providing concession in rate of interest.
11. What is the periodicity of charging of interest? Simple interest at monthly rests is charged during the repayment holiday/ moratorium period whereas from the due date of repayment, interest is compounded on monthly basis.
12. Do you levy any penalty for default under the scheme? There is no penalty for loans upto Rs. 25000/-. However, in case of default, penal interest @ 2% is charged on the outstanding amount.
13. What are the important documents that I need to provide? The following documents are required to be furnished:
1. Loan application as per approved Performa of Ministry of Skill Development and Entrepreneurship.
2. Passport size photograph.
3. Proof of Address.
4. Proof of Age.
5. Proof of having secured pass marks in last qualifying examination.
6. Letter of admission in vocational/skill development courses.
7. Prospectus of the course wherein charges like Admission Fee, Examination Fee, Hostel Charges etc. are mentioned.
8. Details of Assets & Liabilities of parents/co-obligants/guarantors.
9. Copy of PAN / Aadhar of student borrower.
10. A declaration/an affidavit confirming that no loans are availed from other banks.
11. Any other document/information, depending upon the case and purpose of the loan.
14. Are there any charges or processing fee? Click here
15. Since there is a moratorium period, how will my repayments be determined? The outstanding interest for the moratorium period will be added to the loan amount at the time of commencement of the repayment. The EMI will be determined on this amount at the time the repayment is to commence.
16. Where can I avail of educational loan? Loan application is to be submitted online through www.vidyalakshmi.co.in
17. Interest under PNB Kaushal scheme? Click here
Sr. No. Questions Reply
1. Finance is available for what purpose? For purchase of new Two wheelers viz.: Scooter(s), Motor cycle(s), Moped(s), Super Bikes etc.
2. Registration of vehicle with RTO is required or not? Registration of vehicle (to be purchased) with RTO is mandatory.
3. Who can avail the loan facility? 1. Individuals ( Salaried / Self employed) 2. Students(with parents/guardians as coborrower) 3. Business concerns (Corporate or non –corporate)
4. Is there any age criteria for borrower/s ? 1. Individuals should be in the age group of 18 years to 65 years. 2.In case of students age of parents/ guardian is to be considered. 3. Business concern - NA
5. Is driving license required at the time of sanction of loan? Yes, borrower should hold valid driving license. In case of students driving license may be in the name of Student/ Parents/ Guardian.
6. Is Job experience of borrower required? 1. For salaried individuals minimum 6 months service is required. 2. For self employed individuals experience of more than one year is required 3. Not applicable in case of students.
7. Whether the loan cab be availed by joint borrowers ? Loan facility can be availed only in name of single borrower. Only in case of students- Parents/ guardian to be made coborrower.
8. What is period of financial track record of borrower required for sanction of loan? Existing PNB customers with at least 6 months satisfactory transactional record. OR New customer with satisfactory track record of last one year with other Bank/FI
9. Is there any requirement for salary account with PNB ? Salaried individuals who are drawing salary from our bank or under check off facility from the employer are eligible. Students with salaried parent as co-borrower drawing salary from our bank; Business concerns (Corporate or non –corporate): Earning / repaying capacity of the business concern be satisfactory.
10. What is the Minimum Net Monthly salary/ Income Minimum Net take home income is Rs.10,000/-
11. Proof of Income is required? Following documents required for proof of income- -For all class of borrower(s): Latest salary slip, ITR (for the last 2 years) etc. -For Salaried class: Latest salary slip, Form16/ITR for the last 2 years be latest salary slip. - For other than Salaried class: While ITRs and Audited Balance Sheets (whatever applicable) for the last 2 years of business/activity. -For business concerns (Corporate/ Non- corporate): minimum two years ITRs and balance sheet.
12. Is there any minimum/maximum Permissible deduction of salary/income criteria ? Maximum permissible deduction available under the loan is 50% of NMS/I
13. Maximum amount of loan which can be financed? 1. For super bikes / hybrid two-wheeler vehicles (Engine capacity 200CC & above) Maximum Rs. 10.00 lakh (subject to repayment capacity) 2. For all other two-wheeler vehicles Maximum Rs. 1.50 lakh (subject to repayment capacity)
14. What is the maximum contribution to be paid by borrower Where salary is being disbursed through the concerned bank branch OR under Check off facility- 10% of on road price 2. Other than salaried/ check off facility- 25% of on road price
15. What is the security required to be submitted with Bank and in which form ? Hypothecation of 2 wheeler financed from bank loan. For loan above Rs.25000/- suitable Guarantee acceptable to bank.
16. What is the maximum period for repayment of loan ? 1. For Scooter and Motorcycle- Maximum 60 EMIs 2. For Scooterrete- Maximum – 30 EMIs 3. For Mopeds- Maximum – 24 EMIs Repayment to be ensured within 70 years for salaried persons with pension and 65 years of age for others.
17. What is the applicable rate of Interest ? Click here
18. What are the prepayment charges NIL
19. PNB is having tie up arrangement with any company NA
20. What is the processing/upfront fees and documentation charges ? Click here
21. What are the documents required ? 1. All KYC documents required by Bank.
2. Other documents related to Income proof
22. What are the sources available for applicant to apply for loan ? Borrowers shall apply for application through following modes- 1. Direct visit to Branches 2. PSB 59 minutes portal 3. Online Loan Application(OLLA), 4. Through customer care center
23. Product details are available on bank’s website The detail of products, rate of interest, charges etc are available on Banks’s official website https://www.pnbindia.in and also at customer contact center.
24. Is there any special feature or benefit for women borrowers ? Yes, there is a special scheme customized in name of ‘PNB Power Ride scheme’ with special concessions/ features for women borrowers under the scheme subject to fulfillment of following criterias- 1. Minimum Net Monthly Income (NMI) of Rs.8,000/- p.m. 2. Maximum loan permitted Rs. 60,000/- 3. Maximum 36 months
25. What is Check-off facility ? Check-off facility is the facility under which Employer of the borrower agrees to deduct the EMI from his/her salary. A tri-party agreement is signed between Bank, Employer and the Employee / Borrower with an undertaking from employer to deduct EMI from salary.
26. What is Ex showroom price ? The ex-showroom price of a two wheeler is the rate that dealers pay for the procurement of vehicle from the original manufacturers.
Sr. No. Questions Reply
1. Who are the eligible applicants ? All types of pensioners drawing pension through our branches.

[This includes family pensioners, ex-employees of our Bank, PNB’s pre 1986 retirees getting ex-gratia, and those Pensioners whose pension is being received by the Bank through Department of Pension Disbursing Offices (DPDOs) and all the pensioners whose pension is being received directly from Central Government/State Government/ State Treasury etc along with list.
2. For what purpose loan is available? To meet personal needs including medical expenses.
3. What is the maximum loan amount and age criteria? Minimum eligible loan amount of Pension Loan shall be Rs.25, 000/-.
Age of Borrower Loan Amount
Public Defence Pensioners
Age upto 70Years 18 times of net monthly pension OR Max. Rs.10.00 Lakhs, whichever is lower. 20 times of net monthly pension OR Max. Rs.10.00 Lakhs, whichever is lower.
Above 70 years and upto 75 years 18 times of net monthly pension OR Max. Rs.7.50 Lakhs, whichever is lower. 20 times in case of Defence Pensioners OR Max. Rs.7.50 Lakhs, whichever is lower.
Above 75 years 12 times of net monthly pension OR Max. Rs. 5.00 Lac, whichever is lower.
4. What is the maximum permissible deductions allowed under the scheme? Maximum permissible deductions is allowed upto 40 to 50 % depending upon (Gross Monthly Pension) GMP.
5. What are the options available to pensioners for availing loan ? 1. Demand Loan
2. Term Loan
3. Current Overdraft Account on monthly reducing DP basis.
6. Borrower’s contribution required? Nil
7. What is the rate of Interest ? Click here
8. What is the maximum repayment period under the scheme ? Loan along with interest is to be repaid in equal monthly installments-
Term Loan/ Demand Loan- 60 EMI or or up to the age of 78 years whichever is earlier
Overdraft (OD) – 60 EMI or up to the age of 78 years whichever is earlier
Pensioners above the age of 75 years- 24 EMI.
9. What is the upfront fee ? Click here
10. What is the documentation charges ? Click here
11. What is the security to be submitted by the pensioner to Bank for availing the loan ? 1. Guarantee of spouse eligible for family pension to be submitted to bank.
2. Where loan is given to family pensioners, guarantee of earning children (Preferably Govt. Employee) to be submitted to bank.
2.1 If no earning children, Third party guarantee with net means of equal or more than loan amount, to be submitted to bank.
12. What are the sources available for pensioner to apply for loan ? Borrowers shall apply for application through following modes-
1. Direct visit to Branches
2. Through customer care center
13. Product details are available on bank’s website The detail of products, rate of interest, charges etc are available on Bank’s official website https://www.pnbindia.in and also at customer contact center.
14. What are the prepayment charges? NIL
15. What are the documents required ? 1. All KYC documents required by Bank.
2. Other documents related to pension proof.
3. An affidavit submitted by the concerned pensioner that he/she shall not change his/her present disbursing branch/bank without bank’s consent.
Sr. No. Questions Reply
1. How much amount can be sanctioned under PNB Personal Loan Scheme? Up to 20 times of Gross Monthly Salary with a maximum of Rs.15.00 Lakh.
2. Is there any income criteria for availing the loan? Gross Annual Income/ Salary of Rs.5.00 lac and above.
3. How much amount is the borrower required to contribute? Nil.
4. What is maximum repayment period? The entire loan (principal & interest) shall be repaid within remaining period of service or in maximum 84 (sixty) equated monthly installments (EMIs).
5. What are Processing Charges? Click here
6. What are Documentation Charges? Click here
7. What is ROI? Click here
Sr. No. Questions Reply
1. How much amount can be sanctioned under PNB Personal Loan Scheme? Up to 15 times of Gross Monthly Salary with a maximum of Rs.10.00 Lakh.
2. Is there any income criteria for availing the loan? Minimum take home after all deductions should be Rs. 15000.00 in Metro/ Urban centre & Rs. 10000.00 in Semi Urban/ Rural centre.
3. How much amount is the borrower required to contribute? Nil.
4. What is maximum repayment period? The entire loan (principal & interest) shall be repaid within remaining period of service or in maximum 60 (sixty) equated monthly installments (EMIs).
5. What are Processing Charges? Click here
6. What are Documentation Charges? Click here
7. What is ROI? Click here
  • Can I Raise Loan Under This Scheme For Activities Other Than Agriculture ?
  • Yes, for other rural household requirements such as education, consumable items, medical expenses, etc. up to 25% of the limit or Rs.25,000/- whichever is lower
  • Do I Need Minimum Qualification To Be Eligible Under The Scheme ?
  • NO
  • If I Have 5 Acre Of Unirrigated Land, Am I Eligible Under The Scheme ?
  • Yes
  • Can I Take The Payment From The Other Branches Also ?
  • Yes, but within the same district whereas the illiterate cardholders will avail the facility from the issuing branch only
  • Do I Have To Pay Any Additional Fee/Charge For Withdrawing Cash From Other Than The Issuing Branch ?
  • Yes, if you withdraw cash from the branch other than the issuing branch a commission @2% is charged and the same is deducted from the cash withdrawn.
  • If I Want To Renew My Krishi Card What Formalities Are Required ?
  • You should approach the issuing branch one month before the expiry of the card with a written request for the same.
  • Is There Any Concept Of The Margin Under The Scheme ?
  • For limits up to Rs. 2,00,000/-, the margin requirements are nil. For limits above Rs.200,000/- up to Rs. 3,00,000/-, margin requirement is 10%.
  • In Case Of Loss Of Card/Passbook What Are The Formalities ?
  • Inform the card issuing branch by quickest means and a new card is re-issued on payment of nominal charges of Rs.200/-.
  • How Do You Work Out The Eligible Limit ?
  • The limit is worked out on the basis of your total income from farm as well as non-farm activities, extent of land holding, acreage and average yield of crops grown, price realisations etc
  • How Do I Repay The Amount Raised Against The Card ?
  • Aggregate credits into the account during the 12/18 months period as the case may be, should at least be equal to the maximum outstanding in the account. The cardholder will also have to maintain his/her cash credit account in credit balance for at least one week once a year. However, the consumption loan portion shall be adjusted within a period of three years. All the repayments/deposits by the cardholder shall be made at the card-issuing branch only
  • Who Can Open An Anupam Account ?
  • Account can be opened by individuals, sole proprietorship concerns, partnership firms, associations, trusts, limited companies etc. Minors are not eligible.
  • What Is The Minimum Amount Of Deposit And Period For Opening The Account ?
  • Account can be opened with a minimum deposit of Rs.10,000/- for any period from 6 months to 120 months.
  • Whether The Customer Can Avail Overdraft Against The Deposits Instantly And When A Chequebook For Overdraft Is Issued ?
  • Yes, Overdraft against the deposit is available instantly and automatically. A chequebook is issued at the time of accepting the deposit.
  • Whether Simple/Compound Rate Of Interest Is Payable On Deposits ?
  • Interest on deposit is paid on quarterly compounding basis at term deposit rates.
  • What Is NEFT ? To Enquire The IFSC Code CLICK HERE
  • NEFT stands for `National Electronic Funds Transfer`. NEFT system is a nation wide funds transfer system to facilitate transfer of funds from any bank branch to any other bank branch.
  • What Is The Funds Availability Schedule For The Beneficiary ?
  • The fund transfer takes place within the same day if it within the cut-off time and the next working day if it is beyond the cut-off time prescribed. It is a batch settlement mode.
  • Who Can Transfer Funds Using NEFT ?
  • Individuals, firms or corporates maintaining accounts with a bank branch can transfer funds using NEFT. Even such individuals, firms or corporates who do not have a bank account (walk-in customers) can also deposit cash at the NEFT enabled branch with instructions to transfer funds using NEFT. Such customers have to furnish full details including complete address, telephone number, etc. NEFT, thus, facilitates originators or remitters to initiate funds transfer transactions even without the need for having a bank account.
  • Who Can Receive Funds Through The NEFT System ?
  • Individuals, firms or corporates maintaining accounts with a bank branch can receive funds through the NEFT system. It is, therefore, necessary for the beneficiary to have an account with the NEFT enabled destination bank branch in the country.
  • Is There Any Limit On The Amount That Could Be Transferred Using NEFT ?
  • Minimum – No limit
  • Maximum – Rs. 500.00 lacs
  • What Are The Operating Hours Of NEFT ?
  • Presently, NEFT operates in hourly batches - there are twelve settlements from 8 am to 7 pm on week days and six settlements from 8 am to 1 pm on Saturdays.
  • What Is The Minimum/Maximum Amount For NEFT Transactions Under Retail/Corporate Internet Banking ?
  • NEFT-Online for Retail Internet Banking Customers – Below Rs.2 lac as Maximum amount limit per transaction within the overall per day funds transfer limit of Rs.15 lac.
  • NEFT-Online & BULK-NEFT for Corporate Internet Banking Customers – no maximum amount limit per transaction but within the authorized / defined limits of the corporate internet banking user.
  • How Does The NEFT System Operates ?
  • Step-1: The remitter fills in the NEFT Application from giving the particulars of the beneficiary (like, name of the beneficiary, name of the bank branch where the beneficiary has an account, IFSC of the beneficiary bank branch, account type and account number) and authorizes the branch to remit the specified amount to the beneficiary by raising a debit to the remitter`s account. Customers enjoying net banking facility offered by our bank can initiate the funds transfer request online. Walk-in customers will, however, have to give their contact details (complete address and telephone number, etc.) to the branch. This will help the branch to refund the money to the customer in case credit could not be afforded to the beneficiary`s bank account or the transaction is rejected / returned for any reason. NEFT has a provision to send SMS/E-mail regarding confirmation of credit of beneficiary`s account.
  • Step-2: The remitting branch prepares a Structure Financial Messaging Solution (SFMS) message and sends it to its Service Centre for NEFT.
  • Step-3: The Service centre forwards the same to the local RBI (National Clearing Cell, Mumbai) to be included for the next available settlement.
  • Step-4: The RBI at the clearing Centre sorts the transactions bank-wise and prepares accounting entries of net debit or credit for passing on to the banks participating in the system. Thereafter, bank-wise remittance messages are forwarded to banks through their service centre for NEFT.
  • Step-5: The receiving banks process the inward remittance messages received from RBI and effect the credit to the beneficiary accounts.
  • What Is IFSC ?
  • IFSC or Indian Financial System Code is an alpha-numeric code that uniquely identifies a bank-branch participating in the NEFT system. This is a 11 digit code with the first 4 alpha characters representing the bank code, 5th character is 0 (zero) and the last 6 numeric characters representing the branch code.
  • How Can The IFSC Of A Bank-Branch Be Found ?
  • RBI had since advised all the banks to print IFSC on cheques leaves issued to their customers. IFSC code of Punjab National Bank branches can be found on our website. IFSCs is available on the website of Reserve Bank of India at http://www.rbi.org.in/scripts/neft.aspx
  • What Are The Processing Or Service Charges For NEFT Transactions ?

Service Charges For NATIONAL ELECTRONIC FUNDS TRANSFER (NEFT) Are As Follows

Charges Applicable W.E.F. 01-07-2019

Payment System Revised Charges
NATIONAL ELECTRONIC FUNDS TRANSFER (NEFT)
Inward Transactions Free
Outward Transactions
Transaction Value From Branch From IBS/ MBS
Upto Rs.10000/- Rs.2.00 + GST NIL
Above Rs.10000/- to 100000/- Rs.4.00 + GST
Above Rs.100000/- to 200000/- Rs.12.00 + GST
Above Rs.200000/- Rs.20.00 + GST

When can the beneficiary expect to get the credit to his bank account ?

The beneficiary can expect to get credit for the first ten batches on week days (i.e., transactions from 8 am to 5 pm) and the first five batches on Saturdays (i.e., transactions from 8 am to 12 noon) on the same day. For transactions settled in the last two batches on week days (i.e., transactions settled in the 6 and 7 pm batches) and the last batch on Saturdays (i.e., transactions handled in the 1 pm batch) beneficiaries can expect to get credit either on the same day or on the next working day morning.

Who should be contacted in case of non-credit or delay in credit to the beneficiary account ?

In case of non-credit or delay in credit to the beneficiary account, the NEFT Customer Facilitation Centre (CFC) of the bank and Help Desk of the bank can be contacted .Details of NEFT Customer Facilitation Centres of our bank is available on the websites of our banks and detail of help desk are as under:

Help Desk

The user can contact the nearest Branch and/or approach NEFT Help Desk as under:-

Punjab National Bank

RTGS – NEFT Cell

First Floor, PNB House

Sir P M Road, Fort

Mumbai - 400 001

NEFT:

Email:neft[at]pnb[dot]co[dot]in

If the issue is not resolved satisfactorily, the NEFT Help Desk (or Customer Facilitation Centre of Reserve Bank of India) at National Clearing Cell, Reserve Bank of India, Mumbai may be contacted through e-mail at nefthelpdeskncc[at]rbi[dot]org[dot]in or by addressing correspondence to the General Manager, Reserve Bank of India, National Clearing Centre, First Floor, Free Press House, Nariman Point, Mumbai – 400 021.

Can NEFT be used to transfer funds from / to NRE and NRO accounts ?

Yes. NEFT can be used to transfer funds from or to NRE and NRO accounts in the country. This, however, is subject to the adherence of the provisions of the Foreign Exchange Management Act, 2000 (FEMA).

Can inward foreign remittances be received through NEFT ?

No. The NEFT system can be used only for remitting Indian Rupees between the participating bank branches within the country.

No. However, a facility is available to send outward remittances to Nepal under the Indo-Nepal Remittance Facility Scheme.

Can a transaction be originated to draw (receive) funds from another account ?

No. NEFT is a credit-push system i.e., transactions can be originated only to transfer funds to a beneficiary.

Would the remitter receive an acknowledgement once the funds are transferred to the account of the beneficiary ?

Yes. In case of successful credit to the beneficiary`s account, the bank which had originated the transaction is expected to send a confirmation to the originating customer (through SMS or e-mail) advising of the credit as also mentioning the date and time of credit. For the purpose, remitters need to provide their mobile number / e-mail-id to the branch at the time of originating the transaction.

Would the remitting customer gets back the money, if it is not credited to the beneficiary account ?

Yes, the remitting customer gets back the money if it is not credited to the beneficiary account

Is there a way for the remitter to track a transaction in NEFT ?

Yes, the remitter can track the NEFT transaction through the originating bank branch. It is possible for the originating bank branch to keep track and be aware of the status of the NEFT transaction at all times.

What are the pre-requisites for originating a NEFT transaction ?

Following are the pre-requisites for putting through a funds transfer transaction using NEFT:

  • Originating and destination bank branches should be part of the NEFT network.
  • Beneficiary details such as beneficiary name, account number and account type.
  • Name and IFSC of the beneficiary bank branch.
  • What Is A Debit Card?

A Debit Card provides access to ATMs for cash withdrawals, balance enquiries and mini statement from your savings / current accounts. You can also transfer funds through ATM to your own /other PNB accounts, make PoS payments and do online transactions.

  • What Is PIN (Personal Identification Number)?

PIN is a unique 4 digit number that allows you to access your account through Debit Card at ATMs.

For safety, your PIN should always be kept completely confidential and your card too should remain in your possession and not to be handed over to anyone else. Please do not write PIN on the Back of the Debit card nor Keep Debit Card along with PIN.

  • How Can I Get A Debit Card?

Debit card can be obtained from home branch of PNB by filling a Debit Card application form. In case of Non-Personalized card (without name) the card would be issued instantly. In case of Personalized card (with name) the card would be issued in 7-8 working days.

  • I Have Not Received My Personalized Card Even After 10 Days Of Giving The Request At The Branch / Call Centre. ?

You should contact the Branch / call center to enquire about the status of your request. In case you do not get a satisfactory reply, please contact Debit Card Cell through email at debitcard[at]pnb[dot]co[dot]in.

  • How do I generate the PIN?

You may generate OTP for Green PIN by sending DCPIN to 5607040/ 9264092640.The 6-digit OTP received in response to this SMS, which is valid for 72 hours, may be used in ATM, Internet Banking or PNB One to set the ATM PIN.

  • How Does The Debit Card Work?

Insert your Debit card in ATM and follow the instructions displayed on the screen. On POS you need to swipe the card after verifying the amount and enter 4 digit PIN to validate the transaction. This card can also be used for online transactions wherein the transactions are validated through OTP sent to registered mobile number.

  • What Is The Validity Of PNB Debit Card?

PNB Debit Card is valid for seven years and the same is printed on the card as well.

  • Are There Any Transaction Limits For The Debit Card?

DESCRIPTION

CLASSIC (INR)

PLATINUM/ GOLD (INR)

CASH WITHDRAW LIMIT PER DAY

25000

1,00,000

CASH WITHDRAW LIMIT PER TRANSACTION

20000*

20000*

ECOM/POS CONSOLIDATED LIMIT PER DAY

60000

3,00,000

*Only at PNB ATM’s.

  • If case of Lost/ Theft of Debit Card, what should I do?

In case of loss/theft of card, the Cardholder shall immediately Block/Hotlist his /her card to avoid any misuse for safety reason through following channels:

  • By calling call center representative at 24 hours toll free helpline numbers 1800 1800, 1800 2021 or through paid helpline number 0120-2490000.

  • By sending SMS (HOT Card Number) e.g. HOT 5126520000000013 to 5607040 from your registered mobile number.

  • By logging in to PNB Internet Banking Services and going to Value Added Services -> Emergency Services -> Debit Card Hotlisting

  • By logging into PNB One and going to the option Debit Card -> Hotlist Debit Card

  • Is There Any Fee For The Issuance Of Debit Card?

Different variant of PNB Debit Cards are having different Issuance and Annual Maintenance Charges.

  • Is There Any Charge Levied For Use Of The Card For Cash Withdrawal?

For use of Bank’s own ATMs located in Metro and Non-Metro Areas

Free Transactions

5 Transactions / Month

After Free Transactions

Rs. 10/- plus applicable taxes Transactions

For use of other Bank’s ATMs located in Metro and Non-Metro Areas

Metro

Non Metro

Free Financial and Non-financial Transactions

3 Transactions / Month

5 Transactions / Month

After Free Financial Transactions

Rs. 21/- plus applicable taxes per Transactions

After Free Non-financial Transactions

Rs. 9/- plus applicable taxes per Transactions

  • Can A Fresh Debit Card be issued in lieu of Lost/Damaged Card and what is the amount to be charged?

Duplicate Debit Card can be issued in lieu of Lost/ Damaged Card at the cost of Rs.150/-.

  • If Lost Card Is Subsequently Found/Traced And Restored To Cardholder, Can It Be Reactivated?

Debit Card once hotlisted/ blocked cannot be re-activated. You can make a request for a fresh card.

  • How Should I Maintain The Secrecy Of PIN?

If at any time you feel that the PIN has been inadvertently or otherwise divulged to any one, you should change the same through any PNB ATM or Internet Banking or PNB One immediately.

  • How Often Can I Change The PIN?

PIN can be changed any number of times.

  • How Many Accounts Maximum Can Be Linked To My Debit Card?

Maximum of 3 accounts held in the same name and same capacity can be linked to a Debit card

  • What Is CVV No.?

On the back of Debit card there are 7 digits out of which the last 3 digits are the card CVV no. This number can be used only for ecommerce transaction.

Please note that this CVV number is an important value in the card as any person can misuse the card over the internet if he is aware of this value besides other information (like card no., name and Expiry date) without having actual possession of the card. You should remember the CVV number mentioned on the reverse of the Debit card and hide this number by blackening it out to avoid its misuse.

  • What Is Add-On Card Facility?

Any card holder can get 2 more Debit cards in the name of his/ her spouse and dependent parents and children not below 18 years old. Debit card will be linked to the cardholder`s main account.

  • I have just received the New Debit Card but unable to use it on Online/Contactless and International Transactions?

As per RBI Card Security Guidelines, Newly issued cards are by default enabled for Cash Withdrawal and PoS Transactions only. Services like Online/Contactless and International may be enabled using ATMs, Internet Banking or PNB One, based on requirement.

  • I do not want to use the PoS/ Ecommerce/ Interactional feature of my Debit Card, what should I do?

You may enable / disable the usage of channels namely, ATM, PoS, Ecommerce, International or Contactless feature using ATMs, Internet Banking or PNB One, based on requirement.

  • I am not using my Debit Card temporarily, how should I protect my Debit Card from misuse?

You may turn OFF/ turn ON the Debit Card using Internet Banking, SMS Banking or PNB One.

  • What Offers Are Available On Debit Cards?

There are many offers available from time-to-time on usage of Debit Cards in PoS outlets and online payments. Click here for more details.

  • Is There Any Insurance Scheme On Debit Card?

Insurance claim is available only on premium (Platinum/ Select) variants of Rupay debit cards and PMJDY Debit Cards.

1. What Is an Automated Teller Machine (ATM)?

Automated Teller Machine is a computerized machine that provides the facility of Card Cash withdrawal & Cardless Cash Withdrawal along with Non-financial transaction such as Balance Inquiry, Mini Statement, Debit Card Pin Change, Fund Transfer within Bank & Lead generation without the need of actually visiting a bank branch.

2. What Type of Cards Can Be Used at an ATM?

The ATM cards/debit cards, credit cards and prepaid cards (that permit cash withdrawal) can be used at ATMs for various transactions. However, Bank has also implemented the Cardless cash withdrawal on ATM for Bank’s Own customers.

3. What are the Services / Facilities available at ATMs?

In addition to cash dispensing, ATM may have many services / facilities such as:

  • Account Mini Statements & Balance Inquiry
  • Card PIN Change
  • Green PIN facility for ATM PIN regeneration
  • Fund transfer (own account/other PNB accounts/IMPS)
  • PNB Credit Card Payment
  • Registration for Internet Banking & Mobile Banking
  • E-COM/POS Transaction Activation/De-activation for PNB Customer only
  • Aadhaar Seeding of PNB Account holders
  • Cheque Stop payment & Cheque Status Inquiry
  • Lead Generation for various products of Bank
  • Cardless Cash Deposit at BNA/CAA (For PNB customer only)

4. How can one transact at an ATM?

For transacting at an ATM, the customer inserts his/her card in the ATM and enter ATM PIN.

PNB Card Holders can avail the Cardless Withdrawal Facility subject to that they have availed the internet/mobile Banking facility for generation of reference number, which shall be used for Cardless cash withdrawal from ATM & BNA (Bulk Note Acceptor)/CAA (Cash Acceptor Cum ATM).

5. What Should One Do If Card Is Sucked in by the ATM?

In Case of Card stuck in ATM/BNA, Customer may contact the ATM Owner, whose contact detail is displayed at each ATM/BNA site.

6. Do Banks Levy Any Service Charge for Use of Other Bank ATMs?

3 Financial / Non-Financial Transactions in Metro and 5 Financial / Non-Financial Transactions in Non-Metro ATMs/BNAs of other Banks are free. Beyond free transaction, Rs. 21/- (exclusive taxes) per Financial transaction and Rs. 10/-(exclusive taxes) per Non- Financial Transactions will be charged for using other Banks ATMs.

7. What Should Be Done in Case During the Cash Withdrawal Process, Cash Is Not Disbursed by the ATM/BNA and Amount gets Debited from account?

The customer may lodge a complaint with the Card Issuing Bank. This process is applicable even if the transaction was carried out at other Bank’s ATM/BNA.

8. How Many Days Maximum Would the Bank Require to Re-Credit the Account for Such Wrong Debits?

As per the RBI instructions, Banks may re-credit such wrongly debited amounts within a maximum period of 5 working days.

9. Are The Customers Eligible for Compensation for Delays Beyond 5 Working Days?

Yes, Banks shall have to pay customers Rs 100/- per day for any delay beyond 5 working days. This shall have to be credited to the account of the customer without any claim being made by the customer.

10. In Case the Compensation Is Not Credited as Mandated, What Recourse Does the Customer Have?

For all such complaints customer may lodge a complaint with the local Banking Ombudsman if the bank does not respond.

11. Is There Any Maximum Cash Withdrawal Limit Per Day?

Yes, PNB cardholder can withdraw up to a maximum of Rs. 20000/- can be withdrawn in a single transaction within the overall limit of the card on PNB ATMs. For cash withdrawals at other bank ATMs, up to maximum of Rs 10,000/- can be withdrawn in a single transaction within the overall limit of the card.

12. How Shall the Customer Keep his/her ATM Transaction Secure?

Customers should observe following Do’s and Don’ts to keep their transaction safe and secure at ATM/BNA:

Please note that our Bank officials will never ask for card details or PIN over telephone / email. So, do not respond to any calls/phishing mails from people indicating that they represent our Bank.

  • Customer should conduct ATM transactions in complete
  • Only one card holder should enter and access ATM at a
  • He/she should never lend his/her card to
  • Do not write PIN on the
  • Never share PIN/OTP with anyone
  • Never seek help from anybody by handing over the card and revealing the ATM
  • Never let anyone see the ATM PIN while it is being entered at the ATM
  • Never use a ATM PIN that could be easily e.g. his/her birthday, birthday of spouse or telephone number.
  • Never leave card in the
  • Register mobile number with the Card Issuing Bank for getting alerts for ATM Any unauthorized card transaction in the account, if observed, should be immediately reported to the Card Issuing Bank.
  • Beware of any extra devices attached to the ATM/BNA. These may be put to capture customer’s data fraudulently. If any such device is found, inform the Caretaker / Bank
  • Keep an eye on suspicious movements of people around Customer should beware of strangers trying to engaging him/her in conversation or offering assistance / help in operating the ATM

For more detail like Limit of ATM Card, Uses of ATM Card, information about PIN, kindly refer the FAQ-Debit Card.

Pensioner Loan

Personal Loan to Pensioners

Who is eligible to get Personal Loan to Pensioners?

All types of pensioners drawing pension through our branches are eligible to get Personal Loan to Pensioners.

What are the purposes to avail Pensioners Loan?

The Purpose to get Pensioners Loan is to meet personal needs including medical expenses.

What is the minimum & maximum Loan amount one can avail under Personal Loan scheme to Pensioners?

Minimum and maximum loan amount is Rs. 25000/- and Rs. 10.00 lac respectively.

However, for Pensioners who are upto the age of 70 years: Max. 18 times of net monthly Pension (NMP) (20 times in case of Defence Pensioners) OR Rs. 3.00 lacs, whichever is lower.

For Pensioners who are above 70 years and upto the age of 75 years: Max. 18 times of NMP (20 times in case of Defence Pensioners) OR Rs. 7.50 lacs, whichever is lower.

For Pensioners who are above 75 years of age: Max. 12 times of NMP or Rs. 5.00 lacs/- whichever is lower.

What will be borrower`s contribution towards loan?

Nil. One can avail full amount of loan from our Bank.

What is the rate of interest?

It is linked with MCLR and subject to change from time to time. Presently, i.e., MCLR+2.60%, with type of facility, i.e., Demand Loan, Term Loan or Over draft.

What is the repayment period?

Loan along with interest is to be repaid in maximum 60 equal monthly installments. However, In respect of pensioners above the age of 75 years, repayment period shall be of maximum 24 months.

What are the charges to be paid to avail Pensioners Loan?

No upfront fee required. However, Rs. Rs. 500+ GST as documentation charges.

How many times one person can avail Pensioners loan?

The loan can be availed more than once only after adjustment of earlier loan

"OVERDRAFT FACILITY TO HOUSING LOAN BORROWERS FOR PERSONAL NEEDS"

Who is Eligible for Overdraft limit under the scheme?

A person who is availing or intends to avail housing loan facility for the purpose of purchase/ construction/ repair/ renovation is eligible to avail OD limit under the scheme. Take over cases are also eligible under the scheme.

A person has availed loan for purchase of plot, is he eligible for OD limit?

No, the Overdraft Facility for personal use is not sanctioned to the borrowers, who have availed / is availing loan for purchase of plot, construction on which is yet to be completed.

What if a person has adjusted his housing loan recently and now wants to avail the OD facility?

In such a case the person is not eligible for the OD facility.

What is the maximum amount which one can get as Overdraft under your above scheme?

Minimum limit is Rs.50000/- and maximum limit is Rs.25.00 lac. 80% of current realizable value of housing property if the loan amount* (existing exposure of Housing loan + proposed OD limit) is upto Rs.75 lac. OR 75% of current realizable value of housing property if the loan amount* (existing exposure of Housing loan + proposed OD limit) is above Rs.75 lac.

For what purpose the said limit can be used. Whether it is mandatory to use for Housing purpose only or one can purchase consumer durables, care etc.?

The OD limit is for personal use without subject to any end use verification and it is not mandatory to use the same for Housing purpose.

How much Ione has to contribute from his own sources to get Overdraft limit under the scheme sanctioned and does one need to furnish additional security?

NIL. Only extension of charge/Creation of charge on the existing Mortgaged Immovable Property/IP to be Mortgaged shall be done. However, extent of OD Limit/loan shall, however, is subject to current realizable value of the housing property, such that 25% margin is always maintained (i.e. LTV ratio of 75%), viz. the overdraft limit proposed to be sanctioned and the current outstanding in the Housing Loan a/c /Housing loan amount sanctioned shall be restricted to an amount so that 25% margin is always maintained, subject to the maximum ceiling as prescribed above and repaying capacity.

How the eligibility is calculated?

Overdraft facility is allowed on the basis of repaying capacity which should be such that take home salary should not be less than 40% of net salary after servicing of interest, in case of salaried borrowers plus all the EMIs including the EMI on Housing Loan. In case of other than salaried borrowers, income should be sufficient to service the interest component plus all the EMIs including the EMI on Housing Loan.

Can one apply jointly with spouse? Will both salaries/ Income be taken into consideration for calculating the repaying capacity?

Income of co-borrowers/joint-borrowers/likely rental income/rental income taken into account while ascertaining the repaying capacity at the time of sanctioning of Housing Loan is also considered to ensure that borrower has the capacity to service the interest component on the overdraft facility.

What is the ROI at present?

ROI under the scheme is Presently, MCLR+0.60%.

What are the terms & conditions of repayment?

Borrowers to ensure monthly servicing of interest component on the overdraft facility sanctioned. In case the interest is not serviced consecutively for two months, Bank may consider recalling the loan.

How long does it take to get my OD loan sanctioned?

Your loan can get it sanctioned in 3 to 7 working days after completion of all the desired formalities by you.

Will the OD be allowed to continue after closure of Housing loan account?

Yes, the overdraft facility is allowed to continue /renewed even after adjustment of Housing Loan a/c in full.

What is the processing fee charged by the bank?

Processing Fee is NIL . However, Documentation Charges of - Rs.450/- (Excluding of S.T.) are required to be paid

What other charges have to be paid?

All other out of pocket charges viz. CIBIL, Advocate fee, Valuation charges, Central Registry etc., if applicable.

What are the documents required at the time of applying for OD limit?

If a person is applying for a fresh loan, documents required for applying for Housing loan are sufficient to cover the OD facility also. However, in case of existing housing loan accounts, a simple request letter for sanction of the Overdraft limit and acceptance of offer letter containing terms and conditions is sufficient.

* conditions apply

For what purpose, I can get Personal Loan sanctioned from PNB ?

You can get Personal Loan to meet all types of your personal needs.

You can get Personal Loan to meet all types of your personal needs. ?

To avail Personal Loan from us, following is the eligibility criteria

a) All permanent Military/ Para Military Personnel including officials of Military Station Headquarters, BSF, CRPF, CISF, ITBP

b) Confirmed/ permanent employees of Central/ State Govt/ PSUs and all reputed companies/ Institutions, who are drawing their salary through accounts maintained with our branches or these employees agree for `check-off facility` from their employer.

c) Professionally qualified Doctors viz. MBBS, BDS & above having annual income of Rs.4.00 lac & above

Minimum Rs.50000/-

Maximum:

For All borrowers:

Rs. 4,00,000 or 20 times monthly net salary whichever is lower subject to minimum Net monthly salary as under:

Metro Centres : Rs.15000/-

Urban Centres : Rs.12500/-

Semi- Urban/ Rural Centres : Rs.10000/-

And Rs. 5,00,000/- or 20 times monthly net salary whichever is lower for those Salaried persons having completed service of 3 years in the present organization & drawing net monthly salary of not less than Rs.30,000/- p.m.

For employees drawing salary through our bank and completed 3 years of service in the present organization: Max. Rs.10 lac or 20 times of Net monthly salary for loan upto Rs.5 lac and 15 times of Net monthly salary for loan above Rs.5 lac and upto Rs.10 lac.

Subject to Minimum Net monthly salary as under:

Metro Centres : Rs.50000/-

Urban Centres : Rs.40000/-

Semi- Urban/ Rural Centres : Rs.30000/-

What is the nature of the loan facility?

You have the option to avail the Personal Loan in the shape of Overdraft or Term Loan.

How are the loan limits decided?

Personal loan limit would be determined by income and repayment capacity. Minimum amount of loan is Rs.50,000/- and maximum Rs.4,00,000/- OR 20 times monthly net salary, whichever is lower. Loan amount of Rs.5,00,000/- can be considered in case of salaried persons who have completed service of three years in the present organization and drawing net monthly salary of not less than Rs.30,000/- Max. Rs.10 lac or 20 times of Net monthly salary for loan upto Rs.5 lac and 15 times of Net monthly salary for loan above Rs.5 lac and upto Rs.10 lac.

What are the important documents that I need to provide?

You will need to furnish only the following documents:-

- Loan application Form, duly completed, with Passport size photograph

- Identify Proof with Unique Identification Number in case of Military/ Para Military Personnel

- Educational Qualification Proof

- Age Proof

- Proof of official address and residential address

- Income Proof

- Salaried: Latest Salary Slip and Form 16, duly authenticated by the employer

- Non – Salaried : IT returns for the last three financial years

- Any other document, which may be necessary as per the requirement of the case.

Do I have to pledge some form of security?

No collateral is required. However, you have to provide suitable guarantee acceptable to the Bank.

What is EMI?

EMI stands for Equated Monthly Installments. This installment comprises both principal and interest components.

What is the repayment schedule like?

The loan is repayable in maximum 60 Equated Monthly Instalments (EMIs) OR remaining period of service, whichever is earlier. However, loan allowed to Army Jawans, other permanent employees of Military Station Headquarters and Para-Military Personall, is repayable in maximum 36 EMIs or remaining period of stay at the particular posting, whichever is lower.

Can I prepay the loan? Are there any penalties?

Yes, you can prepay the loan partly or fully from your own identifiable sources, at any stage, without any prepayment penalty.

What is the processing fee?

Processing charges are 1.80 per cent (exclusive of GST) of the loan amount, to be paid upfront.

How does PNB Personal Loan compare with those offered by other banks?

There is total transparency with regard to the rate of interest and the fees charged by us.

We offer personal loans at the competitive rate of interest, with no tangible security;

We offer loans for tenor of 60 months, with the flexibility provided to reduce the tenor by prepaying the loan without any penalty

We provide finance for any personal need or requirement. The total amount of loan is determined on the basis of repaying capacity.

What is Reverse Mortgage Scheme?

`Reverse mortgage` is a special type of loan that can be used by the senior citizens to convert the equity in their homes into cash. The money from reverse mortgage can provide seniors with the financial security they need to meet their different requirements and lead a decent life after retirement.

Is there any income creiteria to qualify for loan?

No, there is no income requirement to qualify for loan. The qualifying amount of loan depends on the realizable value self-acquired & self-occupied residential property, after maintaining margin of 20% with a ceiling of Rs 100 lac.

How is the loan disbursed?

The loan is extended as regular fixed monthly annuity up to a max period of 20 years OR till the death of the last surviving spouse, whichever is earlier.

Is there any provision for lump sum payment?

Yes, Lump-sum payment of loan under the Scheme can be permitted only for medical treatment of senior citizen borrower, his/her spouse and dependents, if any, subject to ceiling of Rs.15 lacs.

What is the ROI?

MCLR+2.60% p. (fixed) subject to re-set clause of five years.

When does the loan become due for repayment?

The loan becomes due and payable six months (moratorium period) after death of last surviving spouse.

Can the loan be prepaid?

Yes, the borrower has the flexibility to prepay the principal amount together with accumulated interest/other charges, if any, at any point of time and repossess the property.

Further, the borrower has "Right of Rescission", as per which the customer/borrower gets 10 days` time to decide whether to avail the loan facility or cancel the transaction, after sanction of the loan, and get refund of the processing/upfront fee, already paid by him/her, from the Bank, in case he/she opts to cancel the transaction.

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