1. PNB Metlife India Insurance Company Limited.
For policy Servicing- Ask KHUSHI
PNB MetLife brings together the financial strength of a leading global life insurance provider, MetLife, Inc., and the credibility and reliability of with Punjab National Bank (PNB), one of India`s oldest and leading nationalized banks. The extensive distribution network of PNB, coupled with the MetLife’s global insurance expertise and product range, positions PNB MetLife as a strong and trusted insurance provider in India.
In 2011, MetLife India launched bancassurance partnership with PNB. By 2013, PNB acquired 30% stake in MetLife India Insurance Co Ltd, making it PNB MetLife India Insurance Company Limited.
PNB MetLife is committed to safeguarding the aspirations and big dreams of Indian families by offering comprehensive, need-based life insurance plans. Embracing the ‘Circle of Life’ philosophy, PNB MetLife provides a comprehensive product portfolio that addresses the four key life stages – Child Education, Term Insurance, Long Term Savings and Retirement plans through our comprehensive product portfolio. PNB MetLife’s mission, "Milkar Life Aage Badhaein," is evident through its customer-centric innovations and employee empowerment practices.
With presence in 150 locations nationwide and access to customers across approximately 17,000 locations through its strong bank partnerships, PNB MetLife has a wide distribution network. The company offers a variety of protection and retirement products through its network of over 22,000 financial advisors and multiple bank partners, serving more than 521 group relationships in India.
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In FY 2023-24, PNB MetLife has achieved an impressive claim settlement ratio, settling 99.2%* of individual claims and 99.53%* for the group claims. The company is committed to ensuring all rightful claims are settled promptly and efficiently, providing a satisfying experience for customers by: Assessing claims in a fair and objective manner
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Extending support to the claimant at every stage of the process
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Keeping the customer experience in mind while assessing all legitimate claims
To further enhance customer service, PNB MetLife has introduced ‘Claims Assure,’ a 3-hour Claims Decisioning* process, under this process claims are processed within 3 hours of receiving complete documents, with the payment being processed the next working day, subject to applicable terms and conditions.
Customer Service
PNB MetLife also offers 24*7 digital servicing through khushi, an innovative insurance self-service option that allows customers to view & manage their policies effortlessly and efficiently.
In case of a Grievance, customers can get in touch with PNB MetLife through email: indiaservice@pnbmetlife.co.in or Toll-Free number 1800-425-6969 (Within India only) or 91-80-26502244 (10am to 7pm Mon to Sat), with IVR available 24*7
Visit PNB MetLife Website: www.pnbmetlife.com PNB MetLife Branch Locator: www.pnbmetlife.com/customer-service/contact-us.html
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2. Life Insurance Corporation Of India
LIC of India has been established as a Corporation in 1956 by an act of Parliament and allowed sovereign guarantee to its policyholders under Section 37 of LIC of India Act, 1956. As on date, LIC maintains the largest Market Share among all Life Insurers by attaining 75.90% on policies and 68.74% on First Premium Income as on 31.3.2020.
In Bancassurance business, LIC is also one of the leading players tied up with 12 PSU Banks, 5 Pvt Sector Banks, 18 Regional Rural Banks, 36 Co-operative Banks & 1 Foreign Bank. Banks have been enabled to offer online/offline new Life Insurance policies to its customers across the country and providing facilities of paying seamless renewal premiums through direct debit or NACH (National Automated Clearing House). LIC is offering a bouquette of most innovative products comprising Endowment Assurance plan, Money Back, Whole life plan, Term Insurance plans, Aadhar based plans, Pension plans, Health plans & ULIPs catering to the needs of people for insurance as well as wealth creation.
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Disclaimer
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Insurance is the subject matter of the solicitation.
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For more details on risk factors, terms and conditions please read sales brochure carefully before concluding a sale. Participation by customers is on voluntary basis.
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Contract will be between Insured & Insurer and not between Insured & the Bank. Punjab National Bank is a licensed Corporate Agent under the license number CA0256.