HOT LIST OF DEBIT CARD
In case of loss/theft of card, the Cardholder shall immediately Block/Hotlist his /her card to avoid any misuse for safety reason through following channels:
By calling call center representative at 24 hours toll free helpline numbers 1800 1800, 1800 2021 or through paid helpline number 0120-2490000.
IVRS module integrated with above toll free numbers.
By sending SMS (HOTCard Number) e.g. HOT 5126520000000013 to 5607040 from your registered mobile number.
By contacting any PNB branch.
Debit card can also be hotlisted by register user of PNB Internet Banking.
Procedure of hotlisting of Debit Card through PNB Internet Banking
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User has to login in his/her retail IBS account using the credentials. After successful login:
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Click on Value added Service then Select ATM/Debit Card Hotlisting.
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Select Account Number from drop down list to which the card required to be hotlisted is attached.
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Click on "Continue".
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Cards attached to the selected account will be displayed.
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Select appropriate card number. (In case, card number is not displayed, user can also enter card number manually in the space provided against label "Card Number").
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Enter IBS Transaction Password Click on "Submit". .
Confirmation message of card being successfully hotlisted will appear immediately.
Debit card can also be hotlisted by register user of PNB One App.
Procedure of hotlisting of Debit Card through PNB PNB One App
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User may login into the PNB One App using login credentials
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Post login, click on the Debit Card button, then in the next page click on Hotlist Debit Card.
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Select Account Number from drop down list to which the card required to be hotlisted is attached.
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Click on "Continue".
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Cards attached to the selected account will be displayed.
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Select appropriate card number.
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Enter Transaction Password Click on "Continue".
Confirmation message of card being successfully hotlisted will appear immediately.
Debit card can also be hotlisted by Using PNB Whatsapp Banking.
Procedure of hotlisting of Debit Card through Whatsapp Banking
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Send ‘Hi’ to 92640-92640.
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Select “All Services”.
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Select “Debit Card Services”.
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Select “Disable/Block Debit Card”.
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Select Debit card number to disable (temporary block) or Block (permanent block/Hotlist).
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Select “Temporary block or Permanent block” option the option selected will be executed as per choice.
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Enter Transaction Password Click on "Continue".
Confirmation message of card being successfully hotlisted will appear immediately.
Note: Debit card once hotlisted cannot be de-hotlisted
FAILED/WRONG CASH WITHDRAWAL INTIMATION
All such complaints be lodged at our Customer Relationship Centre by calling # 0120-2490000 and Toll Free 1800 1800, 1800 2021. Get Docket number for future reference.
HOT LIST OF CREDIT CARD
In case of loss of card, theft of card, fraudulent transaction or suspicion of having compromised details of card, Do call PNB Credit Cards` 24 hour customer helpline number 1800 180 2345 or 0120 – 4616200 and email to creditcardpnb[at]pnb[dot]co[dot]in and get your credit card hot-listed