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Customer Survey Form

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  • Customer Survey Form

Please Note:

  • Survey will take approx. 2-3 min to complete.
  • 1. What is your Name? *
  • 2. Please provide your Punjab National Bank Account Number? Or Registered Mobile Number? *

  • 3. Which best describes your location?*
  • 4. Select your State? *
  • 5. Please select your Gender? *
  • 6. What is your age? *
  • 7.How would you rate your satisfaction with the ease of opening a savings/Current or Term deposit account with the bank? *
  • 8.How satisfied are you with the transparency of charges or fees related to your deposit accounts?*
  • 9. Have you faced any issues or challenges recently while conducting your banking transactions with Punjab National Bank? If yes, please share the details of the product/service regarding which you had faced the issue: *





  • 10. How satisfied are you with features available in your account? *
  • 11.Would you consider switching to another bank for better interest rates on deposits? *
  • 12. Which products/services of Our Bank would you recommend to others also? *





  • 13. How would you rate the following aspects of your recent experience with Punjab National Bank? Please rate each of the following on a scale of 1-10:*
    Parameter
    Rating (1 & 10, 10 being the highest)
    Staff friendliness and professionalism
    Clarity and accuracy of information provided
    Timeliness of service
    Digital Platforms (Internet Banking/PNB One)
  • 14. Overall, how satisfied are you with our Bank? *
  • 15. What can we do to further improve our Products/Services?
  • Enter the code as shown in image *
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