(a)

(b)

(C)

(e)

1. ORGANISATION AND FUNCTION

1.1

Sec. 4(1)(b)(i)

Particulars of organisation, functions and duties

(i)

Name and address of the Organisation

(Click Here)

(ii)

Head of the organization

(Click Here)

(iii)

Vision, Mission and Key objectives

(Click Here)

(iv)

Function and duties

Public can refer to the sections About us, The Banking Regulation Act,1949 (https://www.pnbindia.in/regulation-acts-schemes.html) and organisational structure in the Bank’s website, regarding relevant information.

(V)

Organization Chart

(Click Here)

(vi)

(a) Any other details-the genesis, inception etc.

(Click Here)

(b) Committees/ Commissions constituted from time to time

BOARD, ACE, ACB, ALCO, CRMC, RMC, Customer Service Committee, IT Strategy Committee, MRMC etc. are constituted from time to time.

1.2

Sec. 4(1)(b)(ii)

Power and duties of its officers and employees

(i)

Powers and duties of officers (administrative, financial and judicial)

All the officers have certain financial powers and administrative powers depending upon their positions. The delegation of financial powers of various grades of officials is decided by the Board which are revised from time to time, depending upon the organization`s requirement and also Government / RBI guidelines. The concerned sanctioning authority takes a decision within their vested power.

(ii)

Power and duties of other employees

The powers and duties of officers and employees are decided by the Board of Directors and in terms of Punjab National Bank Officer Employees` (Conduct) Regulations, 1977 and Memorandum of Understanding / Agreements with majority unions.

(iii)

Rules/ orders under which powers and duty are derived and exercised.

Best Practice Code (Manual of Instructions) on all our products, periodical circulars, Hand books, Policy Guidelines etc., is made available to all employees for discharging various functions.

(iv)

Work allocation

“All officers/workmen are allocated work/duties as per their position in Branches/Circle Offices/Zonal Offices/ Head Offices/Other offices etc. The same is being amended time to time as per administrative requirement.

1.3

Sec. 4(1)(b)(iii)

Procedure followed in decision making process

(i)

Process of decision making Identify key decision-making points

There is a well-defined system in the Bank regarding the decision making process. Financial decisions are taken at various levels by different officials depending upon their positions and also through committee approach. RAM/ iRAM/MCC/PLPs are being formed at different centres for sanction of loans. Branches will source the applications and forward them to the respective credit processing centre, for their consideration. Further, there is a well-defined organisational structure and a clear system of accountability and control system, which also take into account the RBI / CVC / SEBI guidelines. The guidelines are also available on https://www.pnbindia.in/fair-practice-code.html.

(ii)

Final decision-making authority

(iii)

Related provisions, acts, rules etc.

(iv)

a. Time limit for taking a decision, if any

TIME NORMS FOR SANCTION OF RETAIL LOAN PROPOSALS

b. Time limit for taking a decision, if any-Credit Decision

(v)

Channel of supervision and accountability

(Click Here)

1.4

Sec. 4(1)(b)(iv)

Norms for discharge of functions

(i)

Nature of functions/ services offered

TIME NORMS FOR SANCTION OF RETAIL LOAN PROPOSALS

(ii)

Norms/ standards for functions/ service delivery

(iii)

Process by which these services can be accessed

(iv)

Time-limit for achieving the targets

(v)

Process of redress of grievances

1.5

Sec. 4(1)(b)(v)

Rules, regulations, instructions manual and records for discharging functions

(i)

Title and nature of the record/ manual /instruction.

However, certain information on Deposit, Loan & other Products, scheme guidelines, eligibility etc., are available on our website https://www.pnbindia.in/corporate-mission.html

(ii)

List of Rules, regulations, instructions manuals and records.

(iii)

Acts/ Rules manuals etc.

Transfer Policy and Transfer Orders

(Click Here) (Click Here)

1.6

Sec. 4(1)(b)(vi)

Categories of documents held by the authority under its control

(i)

Categories of documents

These are mainly register of Shareholders/Record of the proceedings of the AGM, Annual Report / shareholding pattern, investors calendar Board Meeting and various Committee meetings, Documents, as required under law, rules and regulations, such as, Balance Sheets, record of the staff, documents executed by customers/ borrowers/ guarantors, contracts with third parties etc. are held by Bank. Annual Report / shareholding pattern, investors calendar of our Bank are made available on our website:

https://www.pnbindia.in/annual-reports.html

https://www.pnbindia.in/shareholding-pattern.html

https://www.pnbindia.in/Investor-Calendar.html

https://www.pnbindia.in/AGM-EGM.html

(ii)

Custodian of documents/categories

(Click Here)

1.7

Sec. 4(1)(b)(viii)

Boards, Councils, Committees and other Bodies constituted as part of the Public Authority

(i)

a. Name of Boards, Council, Committee etc and their composition.

(Click Here)

b. Council, Committee etc.

(ii)

Composition

(iii)

Whether their meetings are open to the public?

Public are not entitled to participate on the above committee meetings and minutes are not accessible to public.

Public can also refer to the caption corporate governance for various committees under the Investor Info for more information about the committees. (Board of the Bank is constituted under the Banking Companies (Acquisition and Transfer of Undertakings) Act, 1970. Various committees, as per the requirements of the Bank, are formed as per the approval of the Board or by the top management, as per the powers delegated by the Board. Public are not entitled to participate in the meetings of the Board/ committees and minutes are not accessible to the public.)

(iv)

Whether the minutes of the meetings are open to the public?

(v)

Place where the minutes if open to the public are available?

Not applicable

1.8

Sec. 4(1)(b)(ix)

Directory of officers and employees

(i)

Name and designation

(Click Here)

1.9

Sec. 4(1)(b)(x)

Monthly Remuneration received by officers & employees including system of compensation

(i)

List of employees with Gross monthly remuneration

(Click Here)

(ii)

System of compensation as provided in its regulation

Remuneration of the Chairman & Managing Director as well as the Executive Director of the Bank is fixed by the Government of India.

As regards the remuneration of other officers / employees, the same is fixed as per the service regulations / settlements reached with unions.

1.10

Sec. 4(1)(b)(xvi)

Name, designation and other particulars of public information officers

(i)

Name and designation of the public information officer (PIO), Assistant Public Information (s) & Appellate Authority

(Click Here)

(ii)

Address, telephone numbers and email ID of each designated official.

(Click Here)

1.11

Sec. 4(2)

Number of employees against whom disciplinary action has been

(i) Pending for minor penalty or major penalty proceedings

484

(ii) Finalised for Minor penalty or major penalty proceedings (FY 2023-2024)

1546

1.12

Sec. 26

Programmes to advance understanding of RTI

(i)

Educational programmes

Information/ understanding about RTI Act 2005 is provided/ imparted in the following training programs:

1. Induction training programs for Management Trainees & Clerical staff.

2. Pre-promotion training program for officers & clerical staff, under specific categories, as per statutory guidelines.

(ii)

Efforts to encourage public authority to participate in these programmes

Bank offers training to own staff, details are as follows:

1. Induction training programs for Management Trainees & Clerical staff.

2. Pre-promotion training program for officers & clerical staff, under specific categories, as per statutory guidelines.

(iii)

Training of CPIO/APIO-
Year: 2017-18: No. of persons trained: 24
Year: 2018-19: No. of persons trained: 92
Year: 2019-20: No. of persons trained: 33
Year: 2020-21: No. of persons trained: 26
Year: 2022-23: No. of persons trained: 19

In the F.Y 2023-24, Training programme of 273 CPIOs and dealing officers were conducted.

(iv)

Update & publish guidelines on RTI by the Public Authorities concerned

(Click Here)

2.BUDGET AND PROGRAMME

S. No.

Item

Section

Hyperlink to Screen

(a)

(b)

(c)

(d)

2.1

Sec. 4(1)(b)(xi)

Budget allocated to each agency including all plans, proposed expenditure and reports on disbursements made etc.

(i)

Total Budget for the public authority

Not applicable

(ii)

Budget for each agency and plan & programmes

Not applicable

(iii)

Proposed expenditures

Not applicable

(iv)

Revised budget for each agency, if any

Not applicable

(v)

Report on disbursements made and place where the related reports are available

Not applicable

(vi)

Funds released to various autonomous organizations/ statutory Oanizations/ attached offices/ Public Sector Enterprises/ Societies/ NGOs/ Corporations etc. should be put on the website on a quarterly basis and budgets of such authorities may be made accessible through links from the website of the Ministry/Department. If a subsidiary does not have a website then the budgets and expenditure reports of such subsidiary authority may be uploaded on the website of the principal Public Authority.

CSR Donations for FY 2020-21 - Click here

2.2

Sec. 4(1)(b)(xvii)

Foreign and domestic tours

(i)

Budget–Not Applicable

Not applicable

(ii)

Foreign and domestic Tours by ministries and officials of the rank of Joint Secretary to the Government and above, as well as the heads of the Department.
a) Places visited
b) The period of visit
c) The number of members in the official delegation
d) Expenditure on the visit

Not applicable

(iii)

Information related to procurements
a) Notice/tender enquires, and corrigenda if any thereon,
b) Details of the bids awarded comprising the names of the suppliers of goods/ services being procured,

(Click Here)

(iv)

Information related to procurements
c) The works contracts concluded – in any such combination of the above-and
d) The rate /rates and the total amount at which such procurement or works contract is to be executed.

(Click Here)

2.3

Sec. 4(1)(b)(xii)

Manner of execution of subsidy programme

(i)

Name of the programme of activity-

(ii)

Objective of the programme

Not applicable

(iii)

Procedure to avail benefits

Not applicable

(iv)

Duration of the programme/ scheme

Not applicable

(v)

Physical and financial targets of the programme

Not applicable

(vi)

Nature/ scale of subsidy /amount allotted

Not applicable

(vii)

Eligibility criteria for grant of subsidy

Not applicable

(viii)

Details of beneficiaries of subsidy programme (number, profile etc.)

Not applicable

2.4

Sec. 4(1)(b)(xvii)

Discretionary and non-discretionary grants

(i)

Discretionary and non-discretionary grants/ allocations to State Govt./ NGOs/other institutions.

(ii)

Annual accounts of all legal entities who are provided grants by public authorities

Not applicable

2.5

Sec. 4(1)(b)(xiii)

Particulars of recipients of concessions, permits of authorizations granted by the public authority

(i)

Concessions, permits or authorizations granted by public authority.

(ii)

For each concessions, permit or authorization granted
a) Eligibility criteria
b) Procedure for getting the concession/ grant and/ or permits of authorizations
c) Name and address of the recipients given concessions/ permits or authorizations
d) Date of award of concessions /permits of authorizations

Not applicable

2.6

Sec. 4(1)(b)(xvii)

CAG & PAC paras

(i)

CAG and PAC paras and the action taken reports (ATRs) after these have been laid on the table of both houses of the parliament.

Not applicable

S. No.

Item

Section

Hyperlink to Screen

(a)

(b)

(c)

(d)

3. Publicity and Public interface

3.1

Sec. 4(1)(b)(xvii)

Particulars for any arrangement for consultation with or representation by the members of the public in relation to the formulation of policy or implementation there of

(i)

Arrangement for consultations with or representation by the members of the public Relevant Acts, Rules, Forms and other documents which are normally accessed by citizens

(Click Here)

(ii)

Arrangements for consultation with or representation by
a) Members of the public in policy formulation/ policy implementation

(ii)

b)Day & time allotted for visitors and Contact details of Information & Facilitation Counter (IFC)
c) The Information & Facilitation Counter (IFC) shall be available for citizens on all working days during the business hours of the offices at the following addresses

(Click Here)

(iii)

Public- private partnerships (PPP)

(i) Details of Special Purpose Vehicle (SPV), if any

Not applicable

(ii) Detailed project reports (DPRs)

Not applicable

(iii) Concession agreements

Not applicable

(iv) Operation and maintenance manuals

Not applicable

(v) Other documents generated as part of the implementation of the PPP

Not applicable

(vi) Information relating to fees, tolls, or the other kinds of revenues that may be collected under authorization from the government

Not applicable

(vii) Information relating to outputs and outcomes

Not applicable

(viii) The process of the selection of the private sector party (concessionaire etc.)

Not applicable

(ix) All payment made under the PPP project

Not applicable

3.2

Sec. 4(1)I

Are the details of policies / decisions, which affect public, informed to them?

(i)

Publish all relevant facts while formulating important policies or announcing decisions which affect public.

Banks quarterly results and annual results / reports are published in the Banks website periodically for information of public as well as shareholders which would give an idea about the policies of the bank and implementation thereof. Board of Directors, which formulates and implements its policy, also includes representatives nominated by Government of India. As per present arrangement the Shareholders can raise issues concerning policies & give suggestions in the Annual General Meetings which can relate to the policy of the Bank.

(ii)

Outline the Public consultation process.

(iii)

Outline the arrangement for consultation before formulation of policy.

3.3

Sec. 4(3)

Dissemination of information widely and in such form and manner which is easily accessible to the public

i

Use of the most effective means of communication Internet (website)- https://www.pnbindia.in

3.4

Sec. 4(1)(b)

Form of accessibility of information manual/ handbook

Information manual / handbook available in
(i) Electronic format

All the general information regarding deposits, advances and other services offered by the Bank are already available at the bottom in the following websites of the Bank-

https://www.pnbindia.in/Citizen-Charter.html

Public may refer to our above websites regarding necessary information in the form of electronic format.

(ii) Printed format

3.5

Sec. 4(1)(b)

Whether information manual/ handbook available free of cost or not

(i)

List of materials available
(i) Free of cost.

(ii) At a reasonable cost of the medium.

A huge quantity of Information /materials is available on Bank websites: https://www.pnbindia.in for citizens free of cost.

Link for following Information available on the Home Page of the corporate website.

About us, Corporate Mission, origin of PNB, organisational Structure, Subsidiaries Associates and JVs, CSR Activities, Contact us, Customer Care, Careers, Personal, NRI, Business, Agriculture & Rural, Deposit, Loans- Retail MSME Agriculture, Apply For OTS In NPA Accounts, Insurance, Government Business, Financial Inclusion ,Priority Sector, Corporate Loans, EXIM finance, Cash Management Services, Gold Card Scheme for Exporters, Doorstep Banking Services, LIBOR TRANSITION, FX RETAIL PLATFORM, Schemes / Products / Services, NRI Services, Help Desk For Forex Services, World Travel Card, Foreign Office Details, Trade Finance Redefined Portal, Depository Services, Mutual Funds, Merchant Banking, ASBA, PNB ONE, PNB VERIFY, OTP Based Aadhaar Seeding, Retail Internet Banking, Corporate Internet Banking, PNB Bharat BillPay, BHIM PNB (UPI), RTGS/NEFT/IMPS/ECS/NACH, Green PIN - Debit Card, Missed Call Services, E-Statement, SMS Banking, FinTech Initiatives,

KYC - AML Policy, Grievance Redressal Policy, Customer Compensation Policy, Model Policy on Bank Deposits, Cheque Collection Policy, Whistle Blower Policy for Bank, Customer Rights Policy, Policy for Door Step Banking Services, Social Media Policy, Policy for General Management of Branches, Interest Rates - Deposit, Interest Rates - Bulk Deposit, Interest Rates - Loans and Advances, Interest Rates - NRI, Fees and Services, Nomination Facilities, Deceased Claim cases, Locker Facility, List Of Panel Advocates, Base Branch Services, Right to Information Act, Vigilance, Regulatory Fair practice code, Senior Citizen, Citizen`s Charter, Banking Ombudsman, Unclaimed Accounts, Grievance Redressal related to Amalgamation etc.

PBBU Products & Services:
Path: https://www.pnbindia.in/home.aspx#

Fair Lending Practices Code:
Path: https://www.pnbindia.in/fair-practice-code.html

Information related to Debit Cards:
Path: https://www.pnbindia.in/ATM-Debit-Card.html

Policies etc.
Path: PNB Corporate Website -> Customer Care -> Policies

• KYC –AML Policy,
• Grievance Redressal Policy,
• Customer Compensation Policy,
• Model Policy on Bank Deposits,
• Cheque Collection Policy,
• Whistle Blower Policy for Bank,
• Customer Rights Policy,
• Policy for Door Step Banking Services,
• Social Media Policy,
• Policy for General Management of Branches

Interest Rates:
Path: https://www.pnbindia.in/interst-rate-on-advances-linked-to-mclr.html

S. No.

Item

Section

Hyperlink to Screen

(a)

(b)

(c)

(d)

4. E. Governance

4.1

Sec. 4(1)(b)(xvii)

Language in which Information Manual / Handbook Available

(i)

English

A user can view the information in English and Hindi language. A person can view the contents of the website in Hindi by clicking option given on top of the website.

(ii)

Vernacular/ Local Language

4.2

Sec. 4(1)(b)(xvii)

Last date of Annual updation

On the footer of Corporate Website Home Page.

https://www.pnbindia.in/

Vernacular/ Local Language

Vernacular/ Local Language

4.3

Sec. 4(1)(b)(xiv)

Information available in electronic form

(i)

Details of information available in electronic form

All the general information regarding deposits, advances and other services offered by the Bank are already available at the bottom in the following websites of the Bank-

https://www.pnbindia.in/deposit.html

https://www.pnbindia.in/loans.html

https://www.pnbindia.in/fixeddeposit.html

https://www.pnbindia.in/retail-Internet-banking.html

https://www.pnbindia.in/DoorStep-Banking.html

https://www.pnbindia.in/Citizen-Charter.html

Public may refer to our above websites regarding necessary information in the form of electronic format.

(ii)

Name/ title of the document/record/ other information

(iii)

Location where available

4.4

Sec. 4(1)(b)(xv)

Particulars of facilities available to citizen for obtaining information

(i)

Name & location of the facility

The list of toll free numbers / telephone numbers has already been published on the website.

https://www.pnbindia.in/contact-us.html

Public can also refer to the caption " customer care" in our Bank`s website for getting detailed information regarding helpline / toll free numbers, available in Punjab National Bank, for public reference 24 hour.

https://www.pnbindia.in/contact-us.html

(ii)

Details of information made available

(iii)

Working hours of the facility

(iv)

Contact person & contact details (Phone, fax email)

4.5

Sec.4(i) (b)(xvii)

Such other information as may be prescribed under section

(i)

Grievance redressal mechanism

(Click Here)

(ii)

Applications Received:

Application Disposed:

(Click Here)

(iii)

List of completed schemes/ projects/ Programmes

(iv)

List of schemes/ projects/ programme underway

(iv)

Details of all contracts entered into including name of the contractor, amount of contract and period of completion of contract

(Click Here)

(v)

Annual Report

(Click Here)

(vi)

Frequently Asked Question (FAQs)

(Click Here)

(vii)

Any other information such as
a) Citizen’s Charter

Information is already available on the website following links will be provided:

https://www.pnbindia.in/Citizen-Charter.html

b) Result Framework Document (RFD) .

https://www.pnbindia.in/search.aspx?SrStr=result

c) Six monthly reports on the Performance against the benchmarks set in the Citizen’s Charter

https://www.pnbindia.in/Disclosures-in-terms-of-Regulation.html

4.6

Sec. 4(1)(b)(xvii)

Receipt & Disposal of RTI applications & appeals

(i)

Details of application received and disposed.

Applications Received:

Application Disposed:

(Click Here)

(ii)

Details of appeals received, and orders issued.

Appeals Received:

Appeals Disposed:

(Click Here)

4.7

Section 4(1)(d)

Replies to questions asked in the parliament

(i)

Details of questions asked, and replies given
For Lok Sabha Questions visit

https://sansad.in/ls

(ii)

Details of questions asked, and replies given
For Rajya Sabha Questions visit https://rajyasabha.nic.in/Questions/QuestionListStarred

S. No.

Item

Section

Hyperlink to Screen

(a)

(b)

(c)

(d)

5. Information as may be prescribed

5.1

Sec. 4(1)(b)(xvii)

Such other information as may be prescribed

(i)

Name & details of CPIOs & FAAs

(Click Here)

(ii)

Details of third-party audit of voluntary disclosure
(a) Dates of audit carried out: November 2018
(b) Report of the audit carried out: Available at CIC website: https://cic.gov.in Path: Resources -> Transparency Audit of Disclosures u/s 4 of the Right to Information Act by the Public Authorities.
(c) Transparency Audit Report 2019-20

(2022-23)

(iii)

Appointment of Nodal Officers-

(a) Name and designation of the officer

Sh. Mohan Lal Singla (Chief Manager)

(iv)

(b) Consultancy committee of key stakeholders for advice on suo-moto disclosure-

For taking a decision when an application has been received by the CPIO at HO u/s 11 of the RTI Act, 2005, or when policy, strategic, commercial or other important information is concerned, a committee comprising of the following officers shall be formed who shall be competent to take a decision on whether permission to disclose the information sought should be allowed or not, including decision on filing of appeal before the appellate authority & writs in the HC/SC:

The above committee shall also be empowered to decide on any matter referred to it pertaining to RTI which involves the Bank as a whole, including challenging the decisions of CIC, approaching the High Courts or Hon’ble Supreme Court etc. These matters may arise out of dealings with RBI, MoF, CIC IBA, SEBI, Courts, Tribunals, other statutory and regulatory bodies etc. Decisions on matters of sensitive nature pertaining to RTI Act, 2005 shall also be decided by the committee. Matters pertaining to compliance of the orders of CIC w.r.t. penalty imposed on CPIO for not furnishing information under RTI Act shall also be decided by committee.

S. No.

Item

Section

Hyperlink to Screen

(a)

(b)

(c)

(d)

6. Information Disclosed on own Initiative

6.1

Sec. 4(1)(b)(xvii)

Item / information disclosed so that public have minimum resort to use of RTI Act to obtain information-Bank has uploaded a host of information in Bank’s website with a view of to provide maximum information in Public Domain e.g. Corporate Governance, Investor relations, contact us, Customer care, careers, Interest rates, Information relating to Personal Banking, Agricultural / Rural Banking, NRI Services, International Banking, SME Products etc. www.pnbindia.in

(Click Here) (Click Here)

6.2

Sec. 4(1)(b)(xvii)

Guidelines for Indian Government Websites (GIGW) is followed (released in February 2009 and included in the Central Secretariat Manual of Office Procedures (CSMOP) by Department of Administrative Reforms and Public Grievances, Ministry of Personnel, Public Grievance and Pensions, Govt. Of India

(i)

Whether STQC certification obtained and its validity.

Not applicable

(ii)

Does the website show the certificate on the Website? .

Not applicable

(iii)

Suo Motu Disclosure-Third Party Audit Compliance- Acquisition on Premises on Lease / Rental Basis